Floor Supervisor Table Games FT

Cherokee Nation Businesses • Tunica, MS

3d

About The Position

The Table Games Floor Supervisor directly supervises the operation and conduct of assigned table games and table games personnel, including reconciling table accounts, while providing excellent guest service. Duties must be performed in accordance with applicable federal, state, and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. This is a full-time, hourly position at Gold Strike Casino.

Requirements

• High school diploma or equivalent.
• Two years of casino operations experience, or experience according to property requirements, or an equivalent combination of education, training, and experience.
• Gaming Registration as applicable to jurisdiction.
• Ability to function and act independently.
• Ability to communicate effectively in English, in writing and verbally.
• Ability to communicate effectively, concisely, and logically in a timely manner and at an appropriate level while maintaining confidentiality.
• Ability to multitask and work well in a fast-paced, team-oriented environment.
• Excellent organizational skills, including the ability to work effectively under time constraints and meet deadlines with attention to detail.
• Effective listening abilities and strong judgment skills.
• Excellent customer service and interpersonal skills for communicating with business contacts.
• Ability to perform activities including constant standing and walking, and frequent bending, reaching, kneeling, and squatting.
• Ability to work in an environment where pipe, cigar, and cigarette smoking are permitted.

Nice To Haves

• Two years of supervisory experience.
• Two years of dealing experience.
• Experience with three core games plus all carnival games offered.

Responsibilities

• Manage dealer performance to ensure games are dealt proficiently and guests receive superior customer service.
• Monitor guest flow and notify management when adjustments to open table games are needed.
• Observe, evaluate, and rate players objectively and accurately according to departmental policy.
• Maintain proper bankroll levels to accommodate existing or anticipated play.
• Accurately and honestly reconcile table accounting, and maintain cards, dice, and gaming equipment.
• Verify the accuracy of documents and ensure procedures are followed.
• Immediately notify the Pit Manager and/or Shift Manager of unusual activity involving high-limit play or suspected equipment damage or tampering.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED