DUAL RATE DEALER/SUPERVISOR

CASINO VICKSBURG LLC • Robinsonville, MS

4h

About The Position

We are seeking a highly skilled Dual Rate Dealer Supervisor to oversee the casino floor and ensure gaming activities comply with company policies and procedures. The role supervises dealers and ensures they provide excellent customer service. It also contributes to the integrity of gaming operations and to an enjoyable customer experience.

The position requires customer-service, communication, leadership, coaching, organizational, and multitasking abilities, along with a strong understanding of casino policies and procedures. The supervisor handles customer complaints and resolves issues in a timely and professional manner.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience as a dealer in a casino environment.
• At least 1 year of experience in a supervisory role.
• Excellent customer service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Must be able to obtain a Gaming License.
• Effective communication with customers and employees.
• Strong leadership skills and ability to motivate and coach employees.
• Strong understanding of casino policies and procedures.
• Ability to resolve customer issues in a timely and professional manner.
• Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.

Nice To Haves

• Associate's or Bachelor's degree in a related field.
• Experience with multiple table games; must know craps.
• Experience with scheduling and payroll software.
• Strong communication and interpersonal skills.
• Ability to speak multiple languages.

Responsibilities

• Supervise dealers and ensure they provide excellent customer service to patrons.
• Oversee the casino floor and ensure gaming activities comply with company policies and procedures.
• Monitor dealer performance and provide coaching and feedback as needed.
• Assist with training new dealers and ensure they are properly trained on company policies and procedures.
• Handle customer complaints and resolve issues in a timely and professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED