Dealer Table Games - FT

Cherokee Nation Entertainment • Tunica, MS

2d

About The Position

The Table Games Dealer is responsible for dealing table games while providing excellent guest service. Duties must be performed in accordance with applicable federal, state, and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. The position is hourly and part-time at Gold Strike Casino.

The role requires dealing one or more game types proficiently, handling game transactions accurately, communicating irregular play and disputes to supervisors, and maintaining a helpful and courteous atmosphere. The dealer promotes high-quality guest service, responds to inquiries, addresses complaints within the scope of authority, and escalates matters when appropriate.

The position involves constant standing and walking, with frequent bending, reaching, kneeling, and squatting. Work takes place in an environment where pipe, cigar, and cigarette smoking are permitted. A flexible schedule may be required, including extended hours, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• One year of experience dealing multiple table games in a similar resort setting.
• Gaming Registration as required by the jurisdiction.
• Ability to communicate effectively in English, in written and verbal forms.
• Ability to communicate effectively, concisely, and logically in a timely manner and at an appropriate level while maintaining confidentiality.
• Ability to multitask and work well in a fast-paced, team-oriented environment.
• Excellent organizational skills and attention to detail, including the ability to work under time constraints and meet established deadlines.
• Effective listening abilities and strong judgment skills.
• Excellent customer service and interpersonal skills to communicate effectively with business contacts.
• Ability to work varied shifts, including weekends and holidays.
• Ability to perform constant standing and walking and frequent bending, reaching, kneeling, and squatting.
• Ability to work in an environment where pipe, cigar, and cigarette smoking are permitted.
• Ability to work a flexible schedule, including extended hours, weekends, and holidays, as required.

Responsibilities

• Deal one or more game types proficiently, including Blackjack, Baccarat, Roulette, Craps, specialty games such as Poker, and variations.
• Protect, control, and verify the accuracy of fills, credits, openers/closers, and marker transactions; exchange cash or markers for chips; collect losing bets, pay winning bets, and collect commissions based on the game dealt.
• Communicate unnatural or irregular play and game disputes to supervisors or Table Games Managers.
• Immediately notify the supervisor of mistakes or claims and resolve them only at the supervisor’s direction.
• Verbalize player instructions, card totals, results, and other information required by each game’s procedures.
• Maintain a helpful and courteous atmosphere in the game.
• Provide excellent service to guests, remain alert to their needs, respond to inquiries, resolve complaints within the scope of authority, and refer other matters to management.
• Notify the supervisor and/or Security of unusual events, circumstances, missing items, or alleged theft.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED