Table Games - Dealer

Bally's Chicago•East St. Louis, IL

22h

About The Position

The Table Games Dealer deals Blackjack and all novelty games offered, monitors table monies, controls gaming cards and equipment, and uses the table, shoe, and paddle correctly. The dealer builds positive guest relations, answers questions about game rules and casino policies, handles routine complaints and incidents, and identifies situations requiring supervisory attention. The position also requires monitoring for cheating or suspicious play, following game rules and procedures when paying winnings or collecting losing bets, completing government reporting, and observing guest alcohol limitations and company policies. The dealer maintains a clean, orderly work area and follows regulatory, departmental, and company policies ethically. The role operates in a 24-hour, 365-day hospitality environment and requires a flexible schedule, including late nights, weekends, and holidays; shifts may change. Other duties may be assigned or reasonably requested by management.

Requirements

Excellent teamwork, interpersonal, guest service, written communication, and verbal communication skills.
Professional demeanor and presence, with the ability to interact with guests and company team members.
Ability to work a flexible schedule, including late nights, weekends, and holidays, with shifts subject to change.

Nice To Haves

High school diploma or GED equivalent preferred.
Gaming industry experience preferred.

Responsibilities

Build guest relations by engaging guests, making them feel welcome and comfortable, and inviting them back.
Deal Blackjack and all novelty games offered.
Deal games and monitor table monies at all times.
Control gaming cards and equipment, and use the table, shoe, and paddle correctly.
Monitor guest play for cheating scams and suspicious variations in play.
Pay winnings or collect losing bets according to the rules and procedures of each game.
Answer questions about game rules and casino policies.
Complete all government reporting.
Know guest alcohol limitations and follow company policies and procedures regarding those limitations.
Keep the work area clean and orderly.
Follow regulatory, departmental, and company policies ethically, and empower and require others to do the same.
Handle routine guest complaints and incidents with appropriate discretion, referring situations requiring supervisory attention and seeking to maintain positive guest relationships.
Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by management.