Table Games - Dealer
About The Position
The Table Games Dealer builds guest relations throughout each shift by making guests feel welcome and comfortable, engaging with them, and inviting them to return. The dealer deals Blackjack and novelty games, monitors table money and guest play, controls gaming cards and equipment, and follows game rules and procedures. The role also includes answering questions about game rules and casino policies, completing government reporting, maintaining an orderly work area, and handling routine guest complaints appropriately. The position operates in a 24-hour, 365-day hospitality environment and requires schedule flexibility, including late nights, weekends, and holidays; shifts may change.
Requirements
- Excellent teamwork, interpersonal, guest service, written communication, and verbal communication skills.
- Professional demeanor and presence, with the ability to interact with guests and company team members.
- Ability to deal Blackjack and all novelty games offered.
- Ability to work a flexible schedule, including late nights, weekends, and holidays, with shifts that may change.
- Speech and vision abilities are required.
Nice To Haves
- High school diploma or GED equivalent preferred.
- Gaming industry experience preferred.
Responsibilities
- Build guest relations by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Deal Blackjack and all novelty games offered.
- Deal the game and monitor table monies at all times.
- Control gaming cards and equipment; use the table, shoe, and paddle correctly.
- Monitor guest play for cheating scams and suspicious variations in play.
- Pay winnings or collect losing bets according to the rules and procedures of each game.
- Answer questions about game rules and casino policies.
- Complete all government reporting.
- Know guest alcohol limitations and follow company policies and procedures regarding those limitations.
- Keep the work area clean and orderly.
- Adhere to regulatory, departmental, and company policies ethically, and empower and require others to do the same.
- Handle routine guest complaints and incidents with appropriate discretion; identify situations requiring supervisory attention and seek resolutions that maintain positive guest relationships.
- Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; accommodate changing shifts.
- Perform other duties as assigned or reasonably requested by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
