Systems Analyst Jobs

About The Position

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management, or a directly related field from an accredited college or university.
• Five years of progressively responsible and directly related work experience.
• Obtain Epic certification in relevant module(s) within three months of employment.
• Mid-level Microsoft Office skills.
• Excellent written, oral, instructional, presentation, and interpersonal skills; strong customer orientation; self-motivation, direction, and adaptability to change.
• Ability to analyze highly complex systems and workflows.
• Ability to conceptualize, plan, organize, coordinate, and manage work for a major departmental program or function.
• Ability to engage actively in complex discussions, including challenging or controversial subjects.
• Ability to negotiate on behalf of others to achieve appropriate outcomes for the department and organization.
• Ability to handle confrontation professionally and manage or resolve disputes appropriately.
• Ability to communicate clearly and concisely with management and cross-functional teams verbally, in writing, and through diagrams or pictures when appropriate.
• Ability to define tasks and activities associated with an intended outcome and timeline.
• Ability to act consistently with available facts, constraints, and anticipated consequences.
• Ability to communicate tactfully and professionally with coworkers and clients.
• Ability to choose an effective course of action, develop solutions, and reach conclusions.
• Ability to develop new skills and teach others.
• Ability to collaborate and build consensus with stakeholders.

Nice To Haves

• Experience configuring workflows within one or more Epic modules and a strong understanding of Epic software, healthcare information systems, clinical applications, and related healthcare technologies.
• Experience with Epic MyChart or EpicCare Link.
• Experience with Cache programming or Epic Interconnect.
• Epic certification in at least one module is preferred.
• Experience with two major Epic upgrades or implementations.

Responsibilities

• Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
• Provide analytical assistance to junior team members resolving application incidents, maintenance items, and enhancement requests.
• Coordinate application support with Infrastructure, Integration, Reporting, help desk, and other information technology teams.
• Implement changes using documented procedures compliant with department policies and procedures.
• Work with and mentor junior staff to document workflows.
• Serve as a technology subject matter expert and communicate technical concepts in business terms across groups while influencing outcomes.
• Play a major role in complex software upgrade initiatives.
• Lead small- to medium-complexity software installations and enhancement requests.
• Maintain current project documentation covering technical details, user expectations, goals, effort, accountability, and deliverables.
• Identify opportunities to improve application functionality and stability.
• Identify system optimizations and enhancements and collaborate with vendors and other analysts to design and implement solutions.
• Anticipate and resolve system problems.
• Research issues and independently analyze complex or controversial matters to develop solution options, including alternatives and their pros, cons, risks, benefits, costs, and unintended consequences.
• Participate in and frequently facilitate or organize team and cross-team meetings, maintaining appropriate meeting records.