Call Center Help Desk Analyst

BAE Systems•Clearfield, UT

7d•$51,273 - $87,164•Onsite

About The Position

BAE Systems' Air and Space Force Solutions business unit is hiring an entry-level Help Desk Analyst for its Information Services team at Hill Air Force Base in Utah. The role supports the Strategic Deterrence mission through continual improvement and innovation, providing technical support to internal and external users in a call center/help desk environment. The analyst resolves end-user support and account access requests, provides desktop support, and researches and deploys advanced technologies. The position also involves using automation where possible and providing technical assistance, training, and system documentation to help users operate applications efficiently. Other duties may be assigned. Travel is less than 10%. U.S. citizenship is required, and the candidate must be able to obtain and maintain a Secret clearance; an active Secret clearance is preferred but not required to start.

Requirements

High school diploma with 4 or more years of relevant experience, or a bachelor's degree with no relevant experience, or a master's degree with no relevant experience.
Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service.
U.S. citizenship.
Ability to obtain and maintain a Secret clearance.

Nice To Haves

Bachelor's degree in a technical field.
Experience with Atlassian Jira and Confluence.
Experience supporting a Department of Defense customer.
Active Secret clearance; preferred but not required to start.
Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service.

Responsibilities

Resolve technical problems in a call center or help desk environment.
Support internal and external users and organizations with user-level requirements, including resolving end-user support requests and researching and deploying advanced technologies.
Resolve user account access requests and perform other desktop support functions.
Use automated tools and scripts where possible to improve efficiency and accuracy.
Provide technical assistance, training, and system documentation to promote efficient operation of applications.
Perform other duties as assigned.