Help Desk Analyst

KVC Health Systems • Olathe, KS

3d • $0 - $20 • Onsite

About The Position

The Help Desk Analyst serves as the primary point of contact for technical issues and provides on-site and remote support across the agency. The role supports a variety of technologies, independently resolves problems, and assists with technical support projects. The position is on-site at KVC Health Systems’ corporate office in Olathe, Kansas, and requires residence in the Kansas City Metro area. Occasional on-call responsibilities and travel are required.

Requirements

• Associate degree or equivalent job experience.
• Valid driver’s license and auto insurance; must meet KVC insurance requirements.
• 1–3 years of experience in a business environment with PC hardware, data networking, and software troubleshooting.
• Ability to adjust communication techniques for technical and non-technical audiences.
• Strong initiative, accountability, and a customer-focused mindset.
• Must reside locally within the Kansas City Metro area.

Nice To Haves

• Degree in an Information Technology field.
• CompTIA A+ (Hardware & Operating Systems), CompTIA Network+, or MCP (Microsoft Certified Professional) certifications.

Responsibilities

• Respond to and triage technical support requests via phone and ticketing systems.
• Provide quality customer service for end-user support issues.
• Set up and manage user accounts, profiles, phone numbers, and voicemail.
• Troubleshoot hardware and software difficulties, resolving issues independently or escalating to Tier 2 support.
• Maintain organized IT work areas and equipment inventory.
• Identify end-of-life equipment for responsible recycling.
• Develop training documentation and knowledgebase articles for end users.
• Participate in occasional on-call responsibilities and travel as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree