Help Desk Analyst

Wood Rodgers•Roseville, CA

2d•$20 - $25

About The Position

Wood Rodgers is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. The role is the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels. This is a staffed, hourly, non-exempt position based in Roseville, California.

Requirements

Previous experience in a help desk or desktop support role.
Knowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support.
Strong troubleshooting, problem-solving, communication, and customer service skills.
Ability to learn new technologies, manage multiple priorities, and work independently and collaboratively.
Valid driver's license and ability to travel between office locations as needed.

Nice To Haves

Experience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools.
Technical certifications, an IT-related degree, and experience supporting specialized business applications are a plus.

Responsibilities

Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.
Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.
Assist with equipment inventory, asset tracking, and technology lifecycle management.
Deliver responsive customer service to employees at all levels.
Contribute to knowledge sharing, process improvement, and support documentation.
Travel to other office locations as needed for onsite support.