Help Desk Analyst

CENTURY ALUMINUM•Robards, KY

About The Position

The Help Desk Analyst supports and maintains in-house computer systems, desktops, and peripherals. The role includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance. The analyst troubleshoots issues promptly and accurately and provides end-user training and assistance as needed. The position provides IT support for Century Aluminum plant operations and works across manufacturing plant and professional office environments. Other job-related duties may be assigned by management or requested by the supervisor.

Requirements

Minimum education: High school.
Minimum experience: 1+ years.
Proficiency in troubleshooting and resolving PC issues.
Ability to deliver impactful oral and written communications.
Ability to work cooperatively with others on a team and handle conflicts, confrontations, and disagreements positively.
Ability to respond positively to guidance and criticism and welcome growth opportunities.
Ability to anticipate implications and consequences of situations and take appropriate action for possible contingencies.
Basic knowledge of how individual actions affect profitability.
Ability and desire to satisfy internal customers.
Ability to perform the described physical duties, with reasonable accommodations as applicable.

Nice To Haves

Bachelor’s degree.
3+ years of experience.
3+ years of manufacturing experience.
A+ certification.
Experience interviewing end users to gain insight into functionality, interface, problems, or usability issues.
Hands-on experience developing test cases and test plans.
Flexibility and adaptability in learning and understanding new technologies.
Ability to conduct research into software-related issues and products.

Responsibilities

Work with end users to identify and deliver required PC service levels.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls, pages, and emails regarding PC or hardware problems.
Develop and maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Document hardware failures, repairs, installations, and removals accurately.
Construct, install, and test customized configurations based on various platforms and operating systems.
Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
Provide necessary IT support for Century Aluminum plant operations.
Configure systems to ensure smooth and reliable operation in support of business objectives and processes.
Create and maintain documentation related to assigned areas of responsibility.
Ensure network connectivity for servers, workstations, and other network appliances.
Recommend upgrades, patches, and hotfixes; apply and install approved upgrades, patches, and hotfixes.
Provide end-user training and assistance where required.