IT Help Desk Analyst

Integra • Sandersville, GA

7d

About The Position

Integra is seeking an IT Help Desk Analyst to provide customer service and technical support for computer systems, hardware, and software. The analyst assists customers remotely and in person with system configuration and troubleshooting, working to resolve issues efficiently. The role also supports workstation performance, device preparation and inventory, IT tools, and customer documentation and training.

Requirements

• Excellent problem-solving, phone, and customer service skills.
• Familiarity with Microsoft 365 user, group, email, and license administration.
• Knowledge of basic networking protocols and hardware, with the ability to troubleshoot and resolve network issues.
• Excellent verbal and written communication skills.
• Exceptional proficiency with Microsoft Windows operating systems.
• High school diploma, GED, or equivalent.

Nice To Haves

• Familiarity with ERP systems.
• Familiarity with manufacturing processes, Microsoft Windows, Office, and ERP software.
• Prior information technology or systems administration experience.
• Network-related certification.

Responsibilities

• Respond to technical inquiries by email, online chat, phone, and in person.
• Provide technical support by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
• Help implement and maintain ConnectWise Manage and control solutions.
• Work with the Cybersecurity team to maintain and roll out tools.
• Prepare new devices and reimage existing devices, with an estimated three or fewer new devices per week.
• Maintain an updated device inventory in the inventory tracking system.
• Identify problems, research answers, and guide clients through corrective steps.
• Write and maintain documentation to improve client references.
• Help develop client training programs by identifying learning issues and recommending instructional language.
• Accommodate client disabilities by recommending devices and techniques.
• Identify problems affecting system performance and recommend changes.
• Maintain job knowledge through educational opportunities and professional networks.
• Complete related work in support of the information systems and organizational mission.
• Follow up with customers to ensure satisfactory service.

Benefits

• Competitive pay with incentive opportunities.
• Medical, dental, and vision coverage.
• Life and disability insurance programs.
• Voluntary benefits options.
• Generous paid time off.
• Education assistance and tuition support.
• Retirement and savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED