IT Help Desk Analyst
About The Position
Integra is seeking an IT Help Desk Analyst to support employees with questions and problems involving computer systems, hardware, and software. The role provides technical assistance remotely and in person, guiding users through system configuration and troubleshooting while working to resolve issues efficiently. The position is based at construction project sites in the area between Amarillo and Wichita Falls, Texas. The analyst supports users by researching and answering questions, troubleshooting technical problems, maintaining workstation performance, and following up to ensure satisfactory service. The role also helps implement and maintain ConnectWise Manage and control solutions, works with the Cybersecurity team on tools, prepares new devices or reimages existing ones, and maintains device inventory. Additional work includes maintaining documentation, helping develop client training programs, recommending accessibility devices and techniques, and identifying opportunities to improve system performance.
Requirements
- Excellent problem-solving, phone, and customer service skills.
- Familiarity with Microsoft 365 user, group, email, and license administration.
- Knowledge of basic networking protocols and hardware, and ability to troubleshoot and resolve network issues.
- Excellent verbal and written communication skills.
- Exceptional proficiency with Microsoft Windows operating systems.
- High school diploma, GED, or equivalent.
Nice To Haves
- Familiarity with ERP systems.
- Familiarity with manufacturing processes, Microsoft Windows, Office, and ERP software.
- Prior information technology or systems administration experience is preferred.
- A network-related certification is a plus.
Responsibilities
- Respond to technical inquiries by email, online chat, phone, and in person.
- Provide technical support by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
- Help implement and maintain ConnectWise Manage and control solutions.
- Work with the Cybersecurity team to maintain and roll out tools.
- Prepare new devices and reimage existing devices; the posting estimates three or fewer new devices per week.
- Maintain an updated device inventory in the inventory tracking system.
- Identify problems, research answers, and guide clients through corrective steps.
- Write and maintain documentation.
- Identify learning issues and recommend instructional language for client training programs.
- Recommend devices and techniques to accommodate client disabilities.
- Identify system performance problems and recommend changes.
- Maintain job knowledge through educational opportunities and personal networks.
- Complete related work in support of information systems and organizational objectives.
- Follow up with customers to ensure satisfactory service.
Benefits
- Competitive pay with incentive opportunities.
- Medical, dental, and vision coverage.
- Life and disability insurance programs.
- Voluntary benefits options.
- Generous paid time off.
- Education assistance and tuition support.
- Retirement and savings programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
