IT Help Desk Analyst

Integra • Houston, TX

7d

About The Position

Integra is seeking an IT Help Desk Analyst to provide customer-focused support for questions and issues involving computer systems, hardware, and software. The analyst assists customers remotely and in person, guides them through configuration and troubleshooting, and works to resolve issues efficiently. The role also supports the operation and improvement of the organization’s information technology systems.

Requirements

• High school diploma, GED, or equivalent.
• Knowledge of basic networking protocols and hardware, with the ability to troubleshoot and resolve network issues.
• Exceptional proficiency with Microsoft Windows operating systems.

Nice To Haves

• Familiarity with manufacturing processes, Microsoft Windows, Office, and ERP software.
• Prior information technology or systems administration experience.
• Network-related certification.
• Familiarity with ERP systems.

Responsibilities

• Respond to technical inquiries by email, online chat, phone, or in person.
• Research and answer user questions, troubleshoot problems, and maintain workstations in good performance.
• Help implement and maintain ConnectWise Manage and control solutions.
• Work with the Cybersecurity team to maintain and roll out tools.
• Prepare new devices and reimage existing devices; the posting estimates three or fewer new devices per week.
• Maintain an up-to-date device inventory in the inventory tracking system.
• Identify problems, research answers, and guide clients through corrective steps.
• Write and maintain documentation to improve client references.
• Help develop client training programs by identifying learning issues and recommending instructional language.
• Recommend devices and techniques to accommodate client disabilities.
• Identify problems and recommend changes to improve system performance.
• Maintain job knowledge through educational opportunities and personal networks.
• Complete related work that supports information systems and organizational objectives.
• Follow up with customers to ensure satisfactory service.

Benefits

• Competitive pay with incentive opportunities.
• Medical, dental, and vision coverage.
• Life and disability insurance programs.
• Voluntary benefits options.
• Paid time off.
• Education assistance and tuition support.
• Retirement and savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED