IT Help Desk Analyst

Integra • Dallas, TX

7d

About The Position

Integra is seeking an IT Help Desk Analyst to provide customer-focused technical support for computer systems, hardware, and software. The analyst assists users remotely and in person, guides them through system configuration and troubleshooting, and works to resolve issues efficiently. The role also supports workstation performance, device preparation and inventory, ConnectWise Manage and control solutions, and collaboration with the Cybersecurity team. The position is based in DFW.

Requirements

• High school diploma, GED, or equivalent.
• Familiarity with Microsoft Windows, Office, and Microsoft 365.
• Knowledge of basic networking protocols and hardware, and ability to troubleshoot and resolve network issues.
• Exceptional proficiency with Microsoft Windows operating systems.

Nice To Haves

• Familiarity with manufacturing processes, Microsoft Windows, Office, and ERP software.
• Prior information technology or systems administration experience.
• Network-related certification.
• Familiarity with ERP systems.

Responsibilities

• Respond to technical inquiries by email, online chat, phone, and in person.
• Provide technical support by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
• Help implement and maintain ConnectWise Manage and control solutions.
• Work with the Cybersecurity team to maintain and roll out tools.
• Prepare new devices and reimage existing devices; the posting estimates three or fewer new devices per week.
• Maintain an updated device inventory in the inventory tracking system.
• Identify client problems, research answers, and guide clients through corrective steps.
• Write and maintain documentation to improve client references.
• Participate in developing client training programs by identifying learning issues and recommending instructional language.
• Recommend devices and techniques to accommodate client disabilities.
• Identify system performance problems and recommend changes.
• Maintain job knowledge through educational opportunities and personal networks.
• Complete related work to support information systems and organizational objectives.
• Follow up with customers to ensure satisfactory service.

Benefits

• Competitive pay with incentive opportunities.
• Medical, dental, and vision coverage.
• Life and disability insurance programs.
• Voluntary benefits options.
• Generous paid time off.
• Education assistance and tuition support.
• Retirement and savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED