Help Desk Analyst

Daisy Brand•Casa Grande, AZ

21h

About The Position

Daisy Brand is seeking a junior- to mid-level Field Service Desk Technician to support local branch end users and related endpoints, as well as provide remote support to the corporate office, sales force, and other manufacturing plants. The role maintains the ticketing queue; supports applications; performs basic networking; and troubleshoots and configures endpoint devices throughout the facility. The technician also assists IT colleagues at other facilities with system-wide troubleshooting and companywide technical initiatives. Prior involvement with backup and recovery, provisioning, or deployment of new technologies is a plus. Travel requirements are up to 5%.

Requirements

A degree or equivalent current certifications, with demonstrable experience supporting and troubleshooting Windows in Active Directory environments using published and learned best practices.
A proven record of supporting and provisioning technical solutions.
Self-motivated, energetic, organized, and customer-service focused.
Ability to communicate effectively with end users and other IT team members.
Willingness to learn and teach.
Effective, methodical, and detail-oriented troubleshooting skills.
Desktop and peripheral troubleshooting skills for complex issues involving printing, applications, and networking.
Technical knowledge of cabling installation and troubleshooting.
Ability to perform the physical requirements of the job, including lifting and racking equipment and traversing ladders and elevated environments.

Nice To Haves

Prior involvement with backup and recovery efforts, provisioning, or deployment of new technologies.

Responsibilities

Proactively monitor network infrastructure and respond rapidly to issues.
Serve as the primary contact for local PCs, servers, and network technologies.
Configure and deploy workstations, servers, and network hardware.
Provide help desk and desktop support for reported issues and act as onsite support for IT projects.
Update issue progress and resolutions in the ticketing system.
Create and update technical and end-user training materials.
Provide high-quality support to end users.
Assist IT team members at other facilities with troubleshooting system-wide issues and executing companywide technical initiatives.
Perform other duties as assigned.

Benefits

No-deductible, $0-premium option for employee-only medical coverage.
Access to virtual healthcare and wellness programs.
401(k) program with company match, weekly safe harbor contributions, and annual profit-sharing contributions.
Company-paid short- and long-term disability coverage.
Life and AD&D insurance equal to 2x annual salary.
Four weeks of paid time off and 20 hours of floating holidays in the first full year of employment.
Annual rollover and payout options for unused paid time off.
Paid time for volunteering and community involvement.
Tuition reimbursement and ongoing professional development opportunities.
Fitness and wellness incentives.