Help Desk Analyst
TEKsystems•Brookhaven, GA
•$20 - $22•Hybrid
About The Position
TEKsystems is seeking Help Desk support technicians for a Contract to Hire position. This role involves providing technical support and customer service to users, troubleshooting issues, and utilizing various tools and systems to resolve problems.
Requirements
- Help desk experience
- Phone support skills
- Customer Service skills
- Active Directory knowledge
- ServiceNow ticketing system experience
- Windows operating system knowledge
- Help desk support experience
- VPN troubleshooting skills
Responsibilities
- Provide help desk support
- Handle phone support
- Deliver customer service
- Manage Active Directory
- Utilize ServiceNow ticketing system
- Troubleshoot technical issues
- Support VPN connectivity
Benefits
- Medical
- Dental
- Vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- PTO
- Vacation Leave
- Sick Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
