Help Desk Analyst
TEKsystems•Brookhaven, GA
•$20 - $22•Hybrid
About The Position
A healthcare facility is seeking additional Help Desk support to take calls and assist users with remote access and VPN setup issues. Candidates should be polished, professional, logical in their thinking, and thoughtful in how they ask and answer questions. The client uses ServiceNow; experience with it is a plus. This is a contract-to-hire position based in Sandy Springs, Georgia, with a hybrid workplace arrangement.
Requirements
- Excellent communication skills; professional, polished, and articulate demeanor.
- Logical thinking and clear, effective questioning and responses.
- Experience or skills in help desk support, phone support, customer service, Active Directory, Windows, VPN, and troubleshooting.
Nice To Haves
- Experience with ServiceNow.
Responsibilities
- Take Help Desk calls and provide phone support.
- Assist users with remote access and VPN setup issues.
- Troubleshoot help desk issues and provide customer service.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, which may include PTO, vacation, or sick leave, if eligible.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
