CRM Business Systems Analyst II

The Navigators•Colorado Springs, CO

6d•$63,776 - $99,752

About The Position

The CRM Business Systems Analyst II provides business and systems expertise for The Navigators’ Salesforce customer relationship management system. The role supports the enterprise CRM across Development, Finance, Marketing, and other user groups, and serves as a lead Business Analyst on major CRM projects. The position is expected to carry out its responsibilities in keeping with The Navigators’ calling, values, and purpose: advancing the Gospel of Jesus and his kingdom into the nations through spiritual generations of laborers living and discipling among the lost. The role also involves participating in organizational learning and development, annual review and compliance processes, time and expense reporting, and reading spiritually and culturally developmental material. Other job-related duties may be assigned.

Requirements

Belief in and adherence to The Navigators’ Statement of Faith and Mission.
Five to eight years of experience in Salesforce or SaaS implementation, administration, and support.
Experience in Business Analysis and writing requirements documents for business applications.
Working knowledge of SDLC and QA practices.
Advanced skills in Microsoft Office applications, especially Microsoft Excel.
Ability to administer a program that involves mastering and organizing detailed data.
Excellent verbal and written interpersonal and communication skills to create understanding and build strong working relationships.
Bachelor’s degree in a business-related field or Computer Science.
Ability to work independently.
Ability to troubleshoot complex issues.
Ability to collaborate within a team and cross-functionally with other teams.

Nice To Haves

Salesforce Certified Platform Administrator certification.
Experience with AI-enabled business processes.
Domain experience with nonprofit organizations and financial systems.
Experience with cloud-based systems.

Responsibilities

Provide production support for the enterprise CRM system to Development, Finance, Marketing, and other system users.
Troubleshoot issues with integrations to third-party applications, including finance transactions, data files, and bank files.
Assist with new system setups and configurations.
Support future third-party applications that may affect the CRM system.
Serve as a lead Business Analyst on major CRM-related projects.
Build reports, dashboards, and flows.
Collaborate with the team to assess cross-functional impacts of business decisions across Salesforce and connected systems.
Proactively monitor the system, take steps to prevent failures, and restore service.
Coordinate system upgrades and maintenance with external vendors providing CRM technical support.
Facilitate data migrations, appends, and cleanups.
Assist with Salesforce software updates.
Develop and maintain procedures related to CRM responsibilities.
Participate in on-site learning and development events, Cultural Development and Diversity trainings, or other developmental events as appropriate.
Participate in annual organizational processes, including the Plan and Progress Review, Engagement Survey, reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other required releases.
Submit weekly time worked through Workday Time Tracking.
Submit expense reports as needed by the 15th of each month.
Read spiritually and culturally developmental books and literature.
Perform other job-related duties as assigned.