Business Systems Analyst II

Careforth•UNAVAILABLE, UNAVAILABLE

3d•Remote

About The Position

Careforth supports family caregivers through in-person home visits, remote coaching, and a proprietary digital collaboration app. The Business Systems Analyst II serves as a key link between product, developers, and the business, working with stakeholders across the organization to develop and implement solutions that optimize business processes, systems, and data. Reporting to the VP of Product and Strategy, the role coordinates with the product team, digital and IT department, leadership, and business teams to identify organizational needs, document requirements, and recommend information-system and process improvements. Salesforce is a key focus, with additional internal tools and systems included as appropriate to the role.

Requirements

4–6 years of experience as a Business Systems Analyst or in a similar role.
Knowledge of the Salesforce core platform, especially custom work that does not rely on cloud license features.
Experience with process documentation and capturing requirements, including ticket creation in Jira and write-ups in Confluence.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

Nice To Haves

Knowledge of Salesforce Shield, Conga Document Generation, Salesforce e-signature solutions, or NIC.
Experience working on Salesforce development projects and understanding of designs and limitations.
Experience working in a Scrum and Agile environment.

Responsibilities

Partner with stakeholders across growth, clinical, care coordination, operations, and other areas to understand and document business needs, pain points, and system requirements.
Analyze data to identify trends and insights for improving business processes and decision-making.
Work with technical teams to design, develop, test, and implement new systems or enhancements to existing systems.
Work with Product Managers and the Salesforce team to write user stories, validate requirements, and support backlog and QA processes.
Translate healthcare workflows, such as care transitions and eligibility, into efficient, scalable solutions.
Collaborate with Project Managers to ensure timely delivery of projects aligned with business priorities.
Provide training and user support for new features and enhancements across Salesforce and related tools.
Stay current on Salesforce updates, healthcare technology trends, and compliance changes to inform design.
Contribute to documentation libraries using Jira, Confluence, Lucidchart, and change management systems.
Perform other duties and special projects as required.