Sr. Business Systems Analyst II

Pacific Life•Newport Beach, CA

17h•$124,830 - $152,570•Hybrid

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sr Business Systems Analyst to join our Distribution and Journey Transformation team in Newport Beach, CA. This role is hybrid of 4 days in office and 1 day per week remote. As a Senior Systems Analyst, you will play an important role in Pacific Life's growth and long-term success by supporting the technology platforms and business processes that enable our business. You will partner with stakeholders across various business areas of the organization to understand business needs, identify pain points and opportunities, and translate those insights into requirements and solutions that improve how we work.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
8+ years of systems analysis or business analysis experience supporting financial services, with a strong background in life insurance and annuities.
Strong understanding of business processes, technology platforms, and system integrations, with the ability to assess business needs and recommend solutions across different functions and systems.
Experience gathering, documenting, and translating business requirements into detailed functional and technical specifications.
Experience creating business process flows, use cases, user stories, acceptance criteria, and test scenarios.
Hands-on experience using Azure DevOps and similar platforms to manage requirements, features, user stories, defects, testing activities, and delivery tracking.
Experience working with cross-functional teams across Operations, Distribution, Marketing, Compliance, and Technology.
Strong analytical, problem-solving, and critical-thinking skills with the ability to navigate complex business processes and system dependencies.
Strong written and verbal communication skills, including the ability to explain complex concepts to business and technical audiences and facilitate productive stakeholder discussions.
Experience supporting Agile, Scrum, or hybrid delivery methodologies.
Ability to work independently, manage multiple priorities, and collaborate effectively across business and technical teams.

Nice To Haves

Deep knowledge of life insurance and annuities, including the supporting system and business processes, to serve as a subject matter expert and guide solutions that meet evolving business needs.
Demonstrated ability to serve as a subject matter expert, applying specialized knowledge to complex business and system challenges.
Excellent problem-solving, root cause analysis, strategic thinking, and collaboration skills with the ability to connect individual business needs to broader organizational goals.
Demonstrated ability to build meaningful partnerships across business and technology teams, align differing perspectives, and guide stakeholders toward practical solutions.
Experience supporting platform modernization, digital transformation, or process automation initiatives.
A track record of identifying improvement opportunities and helping deliver solutions that produce measurable business value.

Responsibilities

Accelerate business initiatives by gathering, analyzing, and documenting requirements that support technology solutions and process improvements across business functions and platforms.
Serve as a liaison between business stakeholders and technology teams, building a shared understanding of business needs, system capabilities, and solution options.
Lead discovery discussions to understand current processes, identify pain points and gaps, and uncover opportunities for improvement.
Translate complex business needs into clear, actionable requirements, workflows, business rules, and functional specifications.
Collaborate with development teams to evaluate solution alternatives and guide the implementation of new capabilities and enhancement to existing systems.
Analyze processes and system interactions to recommend solutions that improve efficiency, usability, and scalability.
Support testing and validation to ensure solutions meet business requirements and deliver the intended outcomes.
Facilitate stakeholder communication, knowledge sharing, and adoption of new capabilities and process changes.
Partners with business and technology teams to troubleshoot system issues, conduct root cause analysis, and drive continuous improvement.