Business Systems Analyst II
About The Position
The Business Systems Analyst II is responsible for performing in-depth analysis of new business system development and system improvements. This position involves continuously assessing and improving processes to enhance service quality, efficiency, and customer satisfaction. The role requires a solid understanding of IT systems, software configuration, CI/CD, engineering, and business processes. The Business Systems Analyst II may also supervise entry-level analysts and support the implementation of improvement plans. In this role, you will continuously assess and improve processes to enhance service quality, efficiency, and customer satisfaction. You will identify areas for improvement, support improvement plans, and assist in their implementation. Your responsibilities will include configuring and upgrading software systems to meet business needs and supporting the operation of software environments, including incident response and problem-solving. You will analyze business requirements and translate them into technical specifications while collaborating with cross-functional teams to ensure seamless integration and functionality of business systems. Additionally, you will document system processes, configurations, and changes, participate in testing and quality assurance activities to ensure system reliability and performance, and provide end-user support and training as needed. Staying updated with the latest trends and best practices in business systems and IT will also be a key part of your role, ensuring continuous improvement and innovation.
Requirements
- Bachelor's degree in a related field (or equivalent work experience in lieu of degree).
- Typically 2+ years of related experience.
- Certification: varies by business system.
- Solid understanding of IT systems, software configuration, CI/CD, engineering, and business processes.
- Proficiency in software environments and upgrades.
- Possesses basic understanding of IT systems, software configuration, and business processes.
Nice To Haves
- Advanced analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Detail-oriented with strong organizational skills.
- Proficiency in using advanced business analysis tools and software.
- Experience with data analysis, SQL, and database management.
- Knowledge of project management methodologies and tools.
- Familiarity with cloud computing and virtualization technologies.
- Experience mentoring junior analysts.
Responsibilities
- Continuously assess and improve processes to enhance service quality, efficiency, and customer satisfaction.
- Identify areas for improvement, support improvement plans, and assist in their implementation.
- Configure and upgrade software systems to meet business needs.
- Support the operation of software environments, including incident response and problem-solving.
- Analyze business requirements and translate them into technical specifications.
- Collaborate with cross-functional teams to ensure seamless integration and functionality of business systems.
- Document system processes, configurations, and changes.
- Participate in testing and quality assurance activities to ensure system reliability and performance.
- Provide end-user support and training as needed.
- Stay updated with the latest trends and best practices in business systems and IT.
Benefits
- Medical, dental, and vision plans
- 401(k) with 150% match up to 6%
- Life insurance
- 3 weeks paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
