Business Systems Analyst II
About The Position
As First Citizens Bank continues to grow and mature within the Large Financial Institution (LFI) space, we are investing in greater resilience, responsiveness, and operational discipline across our technology and business landscape. The Operational Readiness Specialist ensures that new projects, systems, processes, or facilities are fully prepared for safe, efficient, and successful operation prior to launch. This role bridges the gap between project delivery and ongoing operations, coordinating stakeholders, validating requirements, identifying risks, and confirming that all people, processes, and tools are in place for a seamless transition.
Requirements
- Bachelor’s degree in business, operations management, engineering, project management, or related field (or equivalent experience).
- 3–5+ years experience in operations, project coordination, commissioning, or process improvement.
- Strong understanding of operational workflows and change management.
- Demonstrated experience managing cross-functional stakeholders.
- Excellent problem-solving and risk-assessment skills.
- Strong communication, organization, and documentation abilities.
Nice To Haves
- Familiarity with project management methodologies is an asset.
- Industry-specific certifications (e.g., Lean, Six Sigma, ITIL, PMP) are beneficial.
Responsibilities
- Develop and maintain operational readiness plans, checklists, and transition frameworks to support successful project rollout.
- Collaborate with operations, business units, SRE teams and project teams to align deliverables, requirements, and expectations.
- Identify operational risks, gaps, and dependencies; recommend and track mitigation actions.
- Ensure operational procedures, workflows, SOPs, and contingency plans are created, validated, and approved prior to go-live.
- Coordinate and validate staff training, competency assessments, and resource readiness.
- Ensure all operational documentation is complete, accurate, and transferred to operational teams.
- Develop and track readiness KPIs and provide regular status reports to leadership.
- Capture lessons learned and contribute to improving the organization’s operational readiness framework and methodologies.
Benefits
- Competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
