People Systems Analyst
About The Position
The People Systems Analyst works on Snowflake’s People Technology team as a business systems partner to People Operations, Talent Acquisition, and HR stakeholders. The role bridges stakeholder needs and the platforms supporting their work, leading discovery, requirements, testing, and project delivery from kickoff through hypercare. The analyst also administers and supports HR and talent systems, resolves production issues, maintains data integrity, documents processes, and helps systems scale with Snowflake’s growth. This is a hybrid role based in the Menlo Park, California; Dublin, California; or Bellevue, Washington offices, with a minimum of three days per week in the office. The role includes using AI tools to improve and operationalize People Systems work. Employees are expected to follow Snowflake’s confidentiality and security standards for sensitive data.
Requirements
- At least 4 years of hands-on business systems analyst experience in HR technology, including discovery, requirements documentation, testing, and project-based deployment ownership.
- Experience supporting system implementations in a high-growth, global environment.
- Ability to lead UAT and regression testing, including writing test scripts, organizing testers, tracking defects, and driving issues to resolution.
- Experience with cutover planning, go-live coordination, and hypercare support for system implementations or major releases.
- Excellent written and verbal communication skills, including translating business requirements into technical specifications and explaining technical concepts to non-technical audiences.
- Strong analytical and problem-solving skills, with a methodical, detail-oriented approach to documentation and process design.
- Ability to manage multiple concurrent projects and changing priorities while maintaining quality and responsiveness to stakeholder needs.
- Customer-service orientation and a collaborative mindset, including follow-up, follow-through, and composure under pressure.
- Curiosity and experience experimenting with AI tools such as Snowflake Cortex Code and CoWork, Gemini, and ChatGPT to improve day-to-day work.
- Ability to follow confidentiality and security standards and handle sensitive data securely.
Nice To Haves
- Hands-on ServiceNow HRSD administration and business systems analyst experience, including catalog items, flows, HR case management, and configuration.
- Experience supporting or administering Ashby or a comparable Applicant Tracking System.
- Hands-on Workday HCM experience in configuration, business processes, or production support.
- Familiarity with HR data governance practices and handling sensitive employee data.
Responsibilities
- Partner with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery, translate business needs into requirements, and recommend system solutions.
- Lead end-to-end delivery of system implementations and enhancements, including requirements gathering, solution design, UAT planning and execution, cutover coordination, go-live deployment, and hypercare support.
- Create and own test plans, test scripts, and defect tracking; lead structured testing cycles and coordinate cross-functional testers.
- Administer, configure, and support HR systems, including ServiceNow HRSD and the Applicant Tracking System (Ashby), resolving production issues and delivering enhancement requests.
- Triage and manage the support queue by troubleshooting system issues, researching root causes, routing escalations, and communicating resolution timelines.
- Ensure data integrity across HR platforms and downstream systems while adhering to data governance, compliance, and security policies.
- Document processes, configuration decisions, and procedures; assist with end-user training and quick reference guides.
- Use AI tools to improve, automate, and operationalize tasks and processes across the People Systems function.
- Keep customer information secure and confidential and follow the company’s data security plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
