Senior Clinical Systems Analyst - MyChart/EpicCareLink
About The Position
The Senior Clinical Systems Analyst supports core health system applications to enable cost-effective, high-quality, efficient, and safe patient care. Under minimal guidance from senior team members, the analyst implements, administers, and supports assigned systems and applies a thorough understanding of Epic modules, ancillary systems, and health system operations. The role independently addresses moderately to highly complex issues and design decisions with little or no supervision, and communicates and documents complex application, interface, data-structure, and workflow topics across the organization. The position focuses on Epic web applications, with preferred experience configuring workflows in Epic modules and familiarity with Epic MyChart, EpicCare Link, Cache programming, or Epic Interconnect. The analyst supports application incidents, system maintenance, enhancements, installations, upgrades, and optimization; collaborates across technology and clinical teams; and may provide 24/7 on-call coverage as required. Epic certification in relevant modules must be obtained within three months of employment.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management, or a directly related field from an accredited college or university.
- Five years of progressively responsible and directly related work experience.
- Obtain Epic certification in relevant module(s) within three months of employment.
- Mid-level Microsoft Office skills.
- Excellent written, oral, instructional, presentation, and interpersonal skills; strong customer orientation; self-motivation, direction, and adaptability to change.
- Ability to analyze highly complex systems and workflows.
- Ability to conceptualize, plan, organize, coordinate, and manage work for a major departmental program or function.
- Ability to engage actively in complex discussions, including challenging or controversial subjects.
- Ability to negotiate on behalf of others to achieve appropriate outcomes for the department and organization.
- Ability to handle confrontation professionally and manage or resolve disputes appropriately.
- Ability to communicate clearly and concisely with management and cross-functional teams verbally, in writing, and through diagrams or pictures when appropriate.
- Ability to define tasks and activities associated with an intended outcome and timeline.
- Ability to act consistently with available facts, constraints, and anticipated consequences.
- Ability to communicate tactfully and professionally with coworkers and clients.
- Ability to choose an effective course of action, develop solutions, and reach conclusions.
- Ability to develop new skills and teach others.
- Ability to collaborate and build consensus with stakeholders.
Nice To Haves
- Experience configuring workflows within one or more Epic modules and a strong understanding of Epic software, healthcare information systems, clinical applications, and related healthcare technologies.
- Experience with Epic MyChart or EpicCare Link.
- Experience with Cache programming or Epic Interconnect.
- Epic certification in at least one module is preferred.
- Experience with two major Epic upgrades or implementations.
Responsibilities
- Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
- Provide analytical assistance to junior team members resolving application incidents, maintenance items, and enhancement requests.
- Coordinate application support with Infrastructure, Integration, Reporting, help desk, and other information technology teams.
- Implement changes using documented procedures compliant with department policies and procedures.
- Work with and mentor junior staff to document workflows.
- Serve as a technology subject matter expert and communicate technical concepts in business terms across groups while influencing outcomes.
- Play a major role in complex software upgrade initiatives.
- Lead small- to medium-complexity software installations and enhancement requests.
- Maintain current project documentation covering technical details, user expectations, goals, effort, accountability, and deliverables.
- Identify opportunities to improve application functionality and stability.
- Identify system optimizations and enhancements and collaborate with vendors and other analysts to design and implement solutions.
- Anticipate and resolve system problems.
- Research issues and independently analyze complex or controversial matters to develop solution options, including alternatives and their pros, cons, risks, benefits, costs, and unintended consequences.
- Participate in and frequently facilitate or organize team and cross-team meetings, maintaining appropriate meeting records.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
