Senior Clinical Systems Analyst - MyChart/Cache Programmer
About The Position
The Senior Clinical Systems Analyst supports core health-system applications to enable cost-effective, high-quality, efficient, and safe patient care. The position implements, administers, and supports assigned systems with minimal guidance from senior team members. It requires a thorough understanding of Epic modules, ancillary systems, and health-system operations. The analyst independently handles moderately to highly complex issues and design decisions with little or no supervision, and communicates and documents complex application, interface, data-structure, and workflow concepts across the organization. The role provides tier-2 application support, contributes to software upgrades and installations, leads enhancement requests, and identifies opportunities to improve application functionality and stability. The analyst works across information technology teams, with vendors, and with clinical and business stakeholders, and supports and mentors junior team members. The position is full-time, day shift, and hybrid in Palo Alto, California. On-call coverage may be required as needed.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management, or a directly related field from an accredited college or university.
- Five years of progressively responsible and directly related work experience.
- Obtain Epic certification in relevant module(s) within three months of employment.
- Mid-level Microsoft Office skills.
- Excellent written, oral, instructional, presentation, and interpersonal skills; strong customer orientation; self-motivation; and adaptability to change.
- Ability to analyze highly complex systems and workflows.
- Ability to conceptualize, plan, organize, coordinate, and manage work for a major departmental program or function.
- Ability to participate actively in complex discussions, including challenging or controversial subjects.
- Ability to negotiate on behalf of others to achieve favorable outcomes for the department and organization.
- Ability to handle confrontation professionally and manage or resolve disputes appropriately.
- Ability to communicate concepts concisely to management and cross-functional teams verbally, in writing, and through diagrams or pictures when appropriate.
- Ability to establish tasks and activities tied to intended outcomes and timelines, and to act consistently with available facts, constraints, and anticipated consequences.
- Ability to communicate tactfully and professionally with coworkers and clients.
- Ability to use effective approaches to choose courses of action, develop solutions, and reach conclusions.
- Ability to develop new skills and teach others.
- Ability to collaborate and build consensus with stakeholders.
Nice To Haves
- Experience configuring workflows in one or more Epic modules and a strong understanding of Epic software, healthcare information systems, clinical applications, and related healthcare technologies.
- Experience with Epic MyChart or EpicCare Link.
- Experience with Cache programming or Epic Interconnect.
- EPIC certification in at least one module is preferred.
- Experience with two major Epic upgrades or implementations.
Responsibilities
- Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
- Provide analytical assistance to junior team members resolving incidents, maintenance items, and enhancement requests.
- Coordinate application support with Infrastructure, Integration, Reporting, help desk, and other information technology teams.
- Implement changes using documented procedures that comply with department policies and procedures.
- Work with and mentor junior staff members to document workflows.
- Serve as a technology subject matter expert and communicate technical concepts in business terms across groups while influencing outcomes.
- Play a major role in complex software upgrade initiatives.
- Lead small- to medium-complexity software installations and enhancement requests.
- Maintain current project documentation, including technical details, user expectations, project goals, work effort, accountability, and deliverables.
- Identify opportunities to improve application functionality and stability.
- Identify system optimizations and enhancements and collaborate with vendors and other ITS analysts to design and implement solutions.
- Anticipate and resolve system problems.
- Research issues and independently analyze complex or controversial matters, developing solution options and assessing alternatives, risks, benefits, costs, and unintended consequences.
- Participate in and frequently facilitate or organize team and cross-team meetings, maintaining appropriate meeting records.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
