Support Analyst Jobs

About The Position

Requirements

• Ability to communicate orally and in writing is sufficient to express thoughts and ideas to a variety of people
• Proficiency conducting research on the internet and commercial as well as public databases
• Extensive experience performing appropriate analytical techniques and methods when conducting international mail control and security related activities
• Demonstrated ability to work with minimal direct supervision; and maintain confidentiality of the work performed
• Extensive experience supporting the preparation of a final work product.
• An Associates Degree (or equivalent college credit) from an accredited college or university and/or a minimum of five years of work experience demonstrating the ability to review financial information, conduct analysis, conduct research, communicate effectively orally and in writing.
• Must be a U.S Citizen or Legal Permanent Resident.
• Favorable credit check for all cleared positions
• Successfully passing a background investigation including drug screening.

Responsibilities

• Conducts evaluations of Customs data to identify instances of non-compliance.
• Conducts triage of mail pieces for violations of export control, foreign lottery, and USPS revenue products, e.g. online postage, dangerous goods and money orders; and handles mail pieces through processes for hold out, return to sender and seizure.
• Renders items to Program Managers and/or Postal Inspectors assigned to Global Security for criminal investigation and/or seizure.
• Conduct research, such as data-mining Postal records to identify fraudulent activity and/or instances of non-compliance; prepare reports documenting analytical results; disseminate research results to appropriate contact(s) in a timely manner.
• Complete assigned tasks to ensure adherence to required timeframes in support of criminal or civil investigation and export control issues, as appropriate; assist Global Security with developing intelligence for potential criminal investigations; prepare initial investigative research; compile basic background information to include, but not limited to, researching all pertinent records and other data.
• Responsible for documenting and reporting analytical results, creating reports that present clear and concise representations of the information analyzed; and disseminating data as required by the assigned task(s).
• Reports all instances of non-compliance in a timely, accurate and complete manner.
• Moves cleared items to dispatch in a timely fashion.