Applications Support Analyst II - AAT

Austal USA•Danville, VA

About The Position

The Applications Support Analyst II supports digital tools deployed at the U.S. Navy’s Additive Manufacturing Center of Excellence (AM COE) in Danville and Austal USA Advanced Technologies’ advanced manufacturing facility in Charlottesville. The role evaluates existing software and application setups, identifies improvement opportunities, and applies changes. It supports higher-complexity issues with moderate supervision, focusing on application configuration, maintenance, and integration to meet user requirements and organizational objectives related to budget, efficiency, and productivity. The position requires the employee to be local to Danville or Charlottesville, Virginia, and reports to the Program Manager, Digital Solutions. It has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
Bachelor’s degree in Information Technology, Computer Science, or a related field; a combination of education and experience may be accepted in lieu of a degree.
3–5 years of experience in Applications Support or a similar role.
At least 1 year of directly related experience managing PLM, MES, and/or ERP systems.
Intermediate understanding of software applications, IT support principles, and troubleshooting techniques.
Proficiency with Microsoft Office products, including Word, Excel, and Visio.
Working knowledge of computers, software applications, and systems maintenance.
Ability to work effectively in an ever-changing environment.
Good written and verbal communication skills.
Working knowledge of organizing and coordinating scheduled events, meetings, and team-based tasks.
Excellent interpersonal and presentation skills.
Ability to demonstrate leadership on assigned initiatives, analytical problem-solving, risk identification and mitigation, urgency, accountability, effective listening and speaking, and relationship-building.
Must be local to Danville or Charlottesville, Virginia.
Must be at least 18 years old at the time of application and able to provide proof of U.S. Person Status.
Must be willing to submit to a drug screen and background check.
Must be able to tour all vessels and work sites and meet the stated physical requirements.

Nice To Haves

Experience in manufacturing or a related industry.
Experience or proficiency with Workday.
Experience or proficiency with AutoCAD.
Experience or proficiency with WindChill.
Experience or proficiency with PLM.
Experience or proficiency with MES.
Experience or proficiency with Machine Learning/AI.

Responsibilities

Oversee installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications deployed for the U.S. Navy AM COE.
Research, evaluate, and recommend new software and updates to existing applications to improve AM COE processes.
Gather data, analyze system and business requirements, and develop improvement plans for AM COE digital tools.
Configure, update, and debug AM COE applications using application-specific knowledge to maintain end-to-end solutions.
Support COTS applications and reports to implement new business requirements and improve application functionality across AM COE systems, using documented specifications provided by lead department personnel.
Diagnose and resolve technical issues for AM COE application users, escalating complex problems to senior team members as needed.
Ensure data integrity through data quality control, validation, and documentation, and assist in developing requirements for program and operational initiatives.
Create and execute test scripts independently as needed for program tasks, with minimal oversight.
Collaborate with senior team members on feasibility analysis and project scopes, and work with the Program Management team to prioritize deliverables and negotiate product functionality.
Maintain recordkeeping, change-control, and configuration-maintenance documentation.
Provide analytic support for interpreting data from database-supplied queries.
Partner with the AM COE team to provide routine reporting on software solution performance.
Participate in integration testing, User Acceptance Testing (UAT), and functionality testing for AM COE digital tools.
Perform other duties as assigned.
Comply with company, federal, state, and local safety and environmental rules and regulations while performing daily tasks.