Applications Support Analyst II

Woodforest National Bank • The Woodlands, TX

12h

About The Position

The Applications Support Analyst II maximizes the functionality and operational efficiency of software systems and solutions by providing technical and administrative support for designated applications, systems, and servers. The role researches and resolves system issues, performs maintenance and testing, recommends design improvements, and develops support and knowledge-transfer documentation.

Requirements

• 3–5 years of information technology support service experience.
• 1 year of Agile and/or ITIL experience.
• Excellent technical skills with Microsoft network and PC operating systems, including working knowledge of current network hardware protocols and standards, database maintenance, Windows server administration, and desktop application support.
• Strong working knowledge of workflow design and implementation.
• Working knowledge of Agile and ITIL development technologies and tools, and software engineering concepts, methodologies, and architectural styles.
• Exceptional verbal communication and technical writing skills, with the ability to convey information effectively to people with varying levels of understanding.
• Solid analytical skills, strong attention to detail, and concern for data accuracy.
• Strong organizational, process, and project management skills, including the ability to prioritize workload, multitask, and meet deadlines in a fast-paced environment.
• Excellent customer service and problem-solving skills, with the ability to work independently while supporting a team environment.
• Ability to work from a directive with little or no supervision and require minimal rework from a supervisor.

Nice To Haves

• Financial services or banking industry experience.
• Associate’s degree in information systems, computer science, or a related field.

Responsibilities

• Research, troubleshoot, and resolve reported system issues; escalate issues when necessary.
• Perform system maintenance, including deploying patches, updates, and upgrades; monitor system performance and take actions to maintain data integrity.
• Recommend improvements or changes to technical and functional designs where appropriate.
• Perform technical validation and testing to ensure requirements are satisfied and do not have a negative impact.
• Develop or enhance application support procedures and processes, deployment documentation, release notes, and relevant training documentation for knowledge transfer as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed