Applications Support Sr Analyst

Citi • Irving, TX

2d • $96,400 - $144,600 • Hybrid

About The Position

The Applications Support Sr Analyst provides technical and business support to users of Citi applications, resolving application issues and improving stability, efficiency, and effectiveness. The role maintains applications in daily production operations and supports their operating environments, with a focus on reliability, quality, functionality, and service-level expectations.

This seasoned professional applies in-depth application-support and industry knowledge to evaluate moderately complex issues, improve processes and workflows, and contribute to functional and business objectives. The analyst works with limited direct supervision, exercises judgment and autonomy, serves as a subject-matter expert to stakeholders and team members, and may coach or train other analysts. The role involves collaboration with users and traders, technology groups, vendors, development and production-support teams, and global colleagues.

The position is full time and based in Irving, Texas, on a hybrid model. The listed primary-location salary range is $96,400 to $144,600. Eligible employees may also receive incentive and retention awards and benefits, including medical, dental and vision coverage, 401(k), life, accident and disability insurance, wellness programs, paid time off, and paid holidays.

Requirements

• 5–8 years of experience in an application support role.
• Hands-on technical support expertise across Java, WebSphere, TIBCO EMS, IBM MQ, and IBM Connect Direct.
• Experience with programming languages and willingness or ability to learn.
• Database and data skills, including experience with Oracle, MongoDB, and PL/SQL, and the ability to write complex SQL queries for analysis and reporting.
• Practical experience with OpenShift and Google Cloud Platform (GCP), and release and deployment tooling such as UDeploy.
• Proficiency with application monitoring and observability tools such as Kibana, Splunk, and AppDynamics.
• Ability to perform root-cause analysis, debug complex issues, manage incidents, and deliver timely resolutions, including by leveraging Citi’s AI tools.
• Strong problem-solving, analytical, and incident-management skills.
• Excellent communication, collaboration, and stakeholder-management skills.
• Experience working in a global, follow-the-sun support team and partnering across development, product, and business functions.
• Ability to execute effectively and adjust quickly to changes and reprioritization.
• Knowledge of or experience with issue tracking, reporting, and problem-management tools.
• Good all-round technical skills and ability to share information effectively with support colleagues and other technology teams.
• Ability to plan and organize workload.
• Clear and concise written and verbal communication skills, with the ability to communicate appropriately with relevant stakeholders.
• Ability to work on a hybrid model.
• Bachelor’s or university degree, or equivalent experience.

Responsibilities

• Provide technical and business support to users of Citi applications, resolving application issues and improving stability, efficiency, and effectiveness.
• Maintain application systems that have completed development and are operating in the firm’s daily production environment.
• Manage, maintain, and support applications and their operating environments, focusing on stability, quality, functionality, and service-level expectations.
• Perform start-of-day checks, continuous monitoring, regional handovers, and same-day risk reconciliations.
• Develop and maintain technical support documentation.
• Identify ways to maximize the potential of applications.
• Assess the risk and impact of production issues and escalate them promptly to business and technology management.
• Ensure storage and archiving procedures are in place and functioning correctly.
• Define scope and objectives for complex application enhancements and problem resolution.
• Review and develop application contingency plans to ensure availability to users.
• Partner with development and production-support teams to prioritize bug fixes and support-tooling requirements.
• Participate in application releases, including development, testing, and deployment into production.
• Conduct post-implementation analysis to verify successful system design and functionality.
• Identify technology-related risks, vulnerabilities, and security issues in the current environment and communicate their impact.
• Follow essential procedures and help define operating standards and processes.
• Act as a liaison among users and traders, internal technology groups, and vendors.
• Raise problems to appropriate technology and business teams while adhering to service-level agreements.
• Advise or coach new and lower-level analysts and contribute to training new recruits.
• Use evaluative judgment based on factual analysis in complicated and unique situations, and help ensure the quality of work by self and others.
• Communicate complex information clearly and diplomatically with relevant stakeholders.
• Own and actively participate in support-project initiatives covering stability, efficiency, and effectiveness.
• Assess risks in business decisions, support compliance with applicable laws, rules, regulations, and policies, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
• Perform other duties and functions as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life insurance
• Accident insurance
• Disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior