Applications Support Senior Analyst

Citi • Tampa, FL

2d • $157,851 - $158,900 • Hybrid

About The Position

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location. This role involves designing and developing solutions to complex application problems, creating software system testing and validation procedures, programming, and documentation. The analyst will participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, design, coding, code review, unit and integration testing, deployment, implementation, maintenance, and enhancement. The position requires developing enterprise applications automation solutions using various scripting and programming languages to automate processes, improve operational efficiency, and enhance resiliency. Additionally, the role involves designing, developing, maintaining, and enhancing CI/CD pipelines to automate software build, testing, deployment, and release processes. The analyst will develop database-driven solutions, design and develop enterprise application monitoring solutions and dashboards, analyze software defects, debug application code, perform root cause analysis, and implement fixes. The role also includes integrating AI-assisted software development tools, developing One Touch Continuity-of-Business automation tools, and developing and implementing AI-assisted application support solutions. Optimization of distributed application performance and providing technical guidance for enterprise software applications supporting global Custody and Settlement platforms are key responsibilities. Collaboration on designing, developing, integrating, testing, deploying, and supporting enterprise software solutions, along with reviewing solutions and promoting software engineering best practices, is expected. The analyst will develop and maintain design documents, technical specifications, deployment procedures, architecture diagrams, operational runbooks, and implementation documentation. A strong understanding of LATAM financial markets, settlement processes, and regulatory requirements is necessary for developing Custody Settlement applications. The role involves troubleshooting and resolving application issues for securities settlement instructions, monitoring applications, triaging issues for settlement systems, identifying and resolving settlement failures, coordinating with business operations, counterparties, and custodians, investigating transaction details, and reconciling securities positions and cash balances. A telecommuting/hybrid work schedule may be permitted.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering or related field
• 5 years of progressive, post-baccalaureate experience as a Software Engineer, Technology Lead or related position involving software design, development, testing, deployment, troubleshooting and maintenance of enterprise applications and systems for the financial services industry.
• 5 years of experience in Systems management and integration
• 5 years of experience in Performance monitoring and improvement of applications and systems
• 5 years of experience in Troubleshooting and debugging applications and systems
• 5 years of experience in Database management and optimization
• 5 years of experience with Unix shell scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, web designing, Windows scripting, Windows PowerShell, and Python
• 5 years of experience with Relational database management systems Oracle, MS SQL server
• 5 years of experience with MS Windows Servers
• 5 years of experience with Autosys, Control-M, Cron job, and Windows Task Scheduler
• 5 years of experience with IBM Websphere MQ, Connect Direct, FTP/SFTP
• 5 years of experience with GitHub, ECS, Kubernetes
• 5 years of experience with ITRS Genes, Splunk and App Dynamics monitoring tools
• At least 4 years of experience with MSaaS Servers, UDeploy, OpenShift

Nice To Haves

• Wholesale Lending Operations Management

Responsibilities

• Design and develop solutions to complex application problems.
• Develop software system testing and validation procedures, programming and documentation.
• Participate in all phases of SDLC including requirements analysis, design, coding, code review, unit and integration testing, deployment, implementation, maintenance and enhancement.
• Develop enterprise applications automation solutions using Unix Shell Scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, Web Application Development, Windows Scripting, PowerShell and Python to automate processes, improve operational efficiency and enhance resiliency.
• Design, develop, maintain and enhance end-to-end CI/CD pipelines using GitHub, SVN, BitBucket, Harness, UDeploy, OpenShift, ECS, Kubernetes to automate software build, testing, deployment and release processes.
• Develop database-driven solutions using Oracle, SQL Server and Teradata by creating SQL queries, PL/SQL packages, stored procedures, database objects and performance tuning solutions.
• Design and develop enterprise application monitoring solutions and dashboards using ITRS Geneos, Splunk, AppDynamics, Grafana, and OpenTelemetry to improve application performance, telemetry, intelligent alerting and system reliability.
• Analyze software defects and application issues affecting settlement processing; debug application code, perform root cause analysis, implement fixes and enhancements and improve application stability, efficiency and quality.
• Integrate AI-assisted software development tools into the SDLC to support code generation, code review, testing, debugging and technical documentation.
• Develop, implement and test One Touch Continuity-of-Business automation tools for N. America and LATAM applications to reduce recovery time, improve disaster recovery capabilities and enhance resiliency.
• Develop and implement AI-assisted application support solutions.
• Optimize distributed application performance by tuning Kafka messaging, database queries, application services, and software components to improve throughput, scalability and system performance.
• Provide technical guidance for enterprise software applications supporting global Custody and Settlement platforms.
• Collaborate to design, develop, integrate, test, deploy, and support enterprise software solutions.
• Review solutions, provide guidance, and promote software engineering best practices across Securities, Trading, Asset Services, Financial Messaging, and Credit Operations applications.
• Develop and maintain design documents, technical specifications, deployment procedures, architecture diagrams, operational runbooks and implementation documentation.
• Apply knowledge of LATAM financial markets, settlement processes and regulatory requirements to design and develop Custody Settlement applications supporting local market conventions, settlement cycles, corporate actions processing, FX controls, tax reporting and cross-border settlement compliance requirements.
• Troubleshoot and resolve application issues for securities settlement instructions across equities, fixed income and money market instruments.
• Monitor applications and triage issues for accurate and timely input of trade details into DTC, Euroclear and Clearstream settlement systems.
• Identify, investigate and resolve settlement failures to minimize financial exposure.
• Coordinate business operations, counterparties and custodians to confirm trade details.
• Investigate transaction details involving free-of-payment and delivery-versus-payment settlement instructions.
• Reconcile securities positions and cash balances against custodian records for Asset Servicing Applications for defect issues.
• Investigate and resolve breaks between internal books and external statements.
• Develop reporting solutions and database queries to distribute reconciliation reports.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior