Analyst, Applications Support, Manufacturing Applications (On-Site)

Primient•Decatur, IL

4d•$87,822 - $109,778•Onsite

About The Position

The Analyst, Applications Support, Manufacturing Applications provides hands-on, day-to-day support for plant-critical applications and connected operational technology at an assigned manufacturing location. The role partners directly with Operations, Maintenance, Engineering, Quality, Supply Chain, Infrastructure, Cybersecurity, and vendors to restore service quickly, prevent recurring issues, and improve system reliability. The Analyst follows ITIL practices for Incident, Problem, Change, and Release Management; maintains support documentation and audit evidence; and participates in lifecycle planning for manufacturing applications, interfaces, servers, workstations, scanners, printers, and other plant-floor technology.

Requirements

Manufacturing and plant operations, production workflows, and operational priorities
Application support, Windows operating systems and services, databases, integrations, and job monitoring
Plant-floor technologies such as industrial workstations, handheld scanners, label printers, and network-connected devices
ITIL and IT Service Management fundamentals, including Incident, Problem, Change, and Release Management
Cybersecurity, vulnerability remediation, access controls, backup/recovery, audit, and compliance fundamentals
Application troubleshooting, incident coordination, root cause analysis, and problem solving
Log analysis, SQL/database queries, interface monitoring, and basic scripting or automation
Clear communication with plant users, technical teams, leaders, and external vendors
Creation and maintenance of SOPs, runbooks, support documentation, and technical knowledge articles
Ability to prioritize production-impacting work, manage competing demands, and work independently on site
Ability to provide planned off-hours support and participate in an on-call rotation for critical incidents

Nice To Haves

Bachelor’s degree in IT, Computer Science, Engineering, or a related field preferred
Two- or four-year technical degree or equivalent relevant experience preferred
ITIL Foundation or relevant technical certifications preferred
Minimum of 2 years of application support or systems support experience preferred
Experience supporting manufacturing, plant operations, warehouse, or other 24x7 operational environments preferred
Experience with an ITSM platform such as ServiceNow and formal incident/change processes preferred
Experience coordinating vendors and cross-functional teams in a matrixed organization preferred

Responsibilities

Provide visible, hands-on support for manufacturing applications and plant-floor users across shifts; triage issues, restore service, and escalate when needed.
Respond to production-impacting incidents, coordinate technical teams and vendors, communicate status, and support recovery while following site safety requirements.
Monitor application health, jobs, interfaces, services, and infrastructure dependencies; identify trends and drive corrective actions to reduce downtime.
Diagnose issues across applications, databases, Windows services, integrations, networks, scanners, label printers, and connected devices; document root cause and prevention actions.
Plan and support application upgrades, Plant scheduled outages, Windows patching, testing, validation, change implementation, and post-change monitoring.
Support interfaces between manufacturing and enterprise systems, validate transactions, resolve failed messages, and protect data integrity.
Work with plant Operations, Maintenance, Engineering, Quality, Supply Chain, and IT teams to prioritize demand, support projects, and improve workflows.
Coordinate vendor support, track SLA performance, manage escalations, and ensure knowledge is transferred to internal teams.
Maintain runbooks, SOPs, application inventories, recovery procedures, change records, and audit evidence in accordance with company standards.
Perform all work in accordance with site safety practices and identify automation, standardization, and lifecycle improvements for supported applications.