Applications Support Analyst II - AAT

Austal•Danville, VA

1d•Onsite

About The Position

Austal USA Advanced Technologies (AT), a division of Austal USA, develops and implements advanced maritime technologies. AT operates a technology hub in Charlottesville, Virginia, and the U.S. Navy’s Additive Manufacturing Center of Excellence (AM COE) in Danville, Virginia. The AM COE supports the use of additive manufacturing in the submarine industrial base and provides emergent support to sustain the Navy’s fleet. The Applications Support Analyst II oversees and supports digital tools used at the Navy’s AM COE and the advanced manufacturing facility in Charlottesville. The role evaluates existing software and application configurations, identifies opportunities for improvement, and applies changes. With moderate supervision, the analyst handles higher-complexity issues and configures, maintains, and integrates applications to meet user requirements and organizational objectives related to budget, efficiency, and productivity. The position is local to Danville or Charlottesville, Virginia, and reports to the Program Manager, Digital Solutions. It has no supervisory responsibilities and exercises moderate discretion when troubleshooting and deciding whether issues should be escalated.

Requirements

High school diploma or equivalent and a bachelor’s degree in Information Technology, Computer Science, or a related field; a combination of education and experience may be accepted in lieu of a degree.
3–5 years of experience in Applications Support or a similar role.
At least 1 year of directly related experience managing PLM, MES, and/or ERP systems.
Intermediate understanding of software applications, IT support principles, and troubleshooting techniques.
Proficiency in Microsoft Office products, including Word, Excel, and Visio.
Working knowledge of computers, software applications, and systems maintenance.
Ability to work effectively in an ever-changing environment.
Good written and verbal communication skills.
Experience organizing and coordinating scheduled events, meetings, and team-based tasks.
Excellent interpersonal and presentation skills.
Ability to demonstrate leadership on assigned initiatives, analytical problem-solving, risk identification and mitigation, urgency, accountability, effective listening and speaking, and relationship-building.
Must be local to Danville or Charlottesville, Virginia.
Must be at least 18 years old at the time of application and able to provide proof of U.S. Person Status.
Must be willing to submit to a drug screen and background check.
Must comply with company, federal, state, and local safety and environmental rules and regulations.
Must be able to tour vessels and work sites; regularly stand, walk, handle or feel objects, reach, climb and balance, stoop, kneel, crouch or crawl, and talk or hear.
Must be able to bend, squat, stoop, crawl, and kneel; lift, push, or pull up to 50 pounds occasionally and up to 20 pounds frequently; and climb safely, including stairs and ramps.

Nice To Haves

Experience in manufacturing or a related industry.
Experience with Workday.
Experience with AutoCAD.
Experience with Windchill PLM.
Experience with MES.
Experience with machine learning or AI.
Ability to obtain and maintain a DoD clearance if required by the scope of position responsibilities.

Responsibilities

Oversee installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications deployed for the U.S. Navy AM COE.
Research, evaluate, and recommend new software and updates to existing applications to improve AM COE processes.
Assess digital tools by gathering data, analyzing system and business requirements, and developing improvement plans.
Configure, update, and debug AM COE applications using application-specific knowledge to maintain end-to-end solutions.
Support commercial off-the-shelf (COTS) applications and reports to implement new business requirements and enhance existing functionality across AM COE systems.
Diagnose and resolve technical issues for AM COE application users, escalating complex problems to senior team members as needed.
Maintain data integrity through data quality control, validation, and documentation, and assist in developing requirements for program and operational initiatives.
Create and independently execute test scripts as needed for program tasks, with minimal oversight.
Collaborate with senior team members on feasibility analysis and project scopes, and work with Program Management to prioritize deliverables and negotiate product functionality.
Maintain documentation for recordkeeping, change control, and configuration maintenance.
Provide analytical support for interpreting data from database-supplied queries.
Partner with the AM COE team to provide routine reporting on software solution performance.
Participate in integration testing, user acceptance testing (UAT), and functionality testing for AM COE digital tools.
Perform other duties as assigned.