Support Analyst

Harris Computer • New York, NY

3d • $55,000 - $70,000 • Remote

About The Position

The WinCap Support Analyst supports school business offices and BOCES across New York State that use WinCap school accounting and financial software. The role draws on accounting and bookkeeping expertise to help clients manage purchasing, accounts payable, accounts receivable, budgeting, and the general ledger accurately and meet deadlines. The analyst serves as a primary support contact, resolves customer questions and escalated issues, and helps clients use the system effectively. The position is remote and offers a salary range of $55,000–$70,000 per year, based on experience.

Requirements

• Bachelor’s degree in accounting, finance, or business, or equivalent work experience.
• Solid understanding of accounting principles and day-to-day bookkeeping.
• Hands-on experience in purchasing, accounts payable, accounts receivable, budgeting, and the general ledger.
• Excellent customer service and communication skills.
• Strong analytical and troubleshooting skills.
• Ability to stay calm and organized when several priorities compete.
• Positive, professional, and solutions-focused approach.

Nice To Haves

• Knowledge of fund accounting, governmental accounting, or public-sector budgeting.
• Experience supporting accounting, ERP, or financial software.
• Familiarity with public-sector purchasing rules or New York State school financial reporting.
• Business office experience in a New York State school district or BOCES (strongly preferred).

Responsibilities

• Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries.
• Troubleshoot questions across Purchasing, Accounts Payable, Accounts Receivable, Budgeting, and the general ledger.
• Handle escalated issues directly with customers.
• Lead client training through webinars and user group sessions.
• Identify bugs and enhancement ideas and document them for the development team.
• Escalate issues when appropriate, providing details needed to resolve them.
• Build and improve user guides, support documentation, and internal processes.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time