Support Analyst

Sentinel•Downers Grove, IL

1d•$75,000 - $100,000•Remote

About The Position

Sentinel Technologies, Inc. is seeking a skilled, service-oriented Support Analyst to support and maintain an enterprise IT environment. The role administers Microsoft technologies—including Microsoft Entra ID, Intune, Azure, Active Directory, and Windows Server—as well as Google Workspace and endpoint management solutions. Responsibilities span identity and access management, application deployment and maintenance, endpoint administration, cloud and on-premises infrastructure support, and troubleshooting technical issues across a hybrid IT environment. The position can be remote, with occasional onsite support required in Dayton, Ohio. The role requires travel between locations and transportation of equipment. Candidates must have a car, a valid driver’s license, and proof of vehicle insurance, and must be legally authorized to work in the United States without sponsorship. Sentinel emphasizes a “can-do” attitude and its “ACE” factor: Attitude, Compassion, and Enthusiasm in delivering quality solutions and exceptional customer service.

Requirements

At least 5 years of experience in systems administration or a technical support role.
Hands-on experience with Microsoft Entra ID and identity and access management.
Experience administering Microsoft Intune and endpoint management solutions.
Experience with mobile device management, application deployment, and device compliance.
Working knowledge of Microsoft Azure and cloud infrastructure administration.
Experience managing Active Directory, Group Policy, user accounts, and permissions.
Experience administering and troubleshooting Windows Server environments.
Familiarity with Google Workspace administration and the Google Admin Console.
Experience supporting hybrid Microsoft and Google environments.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to manage multiple technical issues, prioritize tasks, and communicate effectively with technical and non-technical users.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Strong organizational skills and ability to prioritize and manage multiple tasks in a fast-paced environment.
Must have a car for travel between locations and transportation of equipment.
Valid driver’s license and proof of vehicle insurance required.
Legally authorized to work in the United States without sponsorship.
Must demonstrate a “can-do” attitude and the “ACE” qualities: Attitude, Compassion, and Enthusiasm.

Nice To Haves

Endpoint Administrator Associate (MD-102), AZ-104, or SC-300 certification.
Google Workspace Administrator certification or equivalent training.
Previous experience supporting K–12 educational institutions or school district IT environments.
Knowledge or experience with Cisco Umbrella or comparable DNS security and web content filtering solutions.

Responsibilities

Support and maintain the enterprise IT environment.
Administer Microsoft Entra ID and manage user identities and access.
Administer Microsoft Intune and endpoint management solutions.
Manage mobile devices, application deployment, and device compliance.
Support Microsoft Azure and cloud infrastructure.
Manage Active Directory, Group Policy, user accounts, and permissions.
Administer and troubleshoot Windows Server environments.
Administer Google Workspace and support hybrid Microsoft and Google environments.
Deploy and maintain applications and endpoint devices.
Troubleshoot technical issues across a hybrid IT environment.
Provide occasional onsite support in Dayton, Ohio, including travel between locations and transportation of equipment.
Prioritize and manage multiple technical issues and communicate with technical and non-technical users.