Seasonal IT Client Support Analyst

CLA (CliftonLarsonAllen) • Indianapolis, IN

3d

About The Position

CLA is seeking a Seasonal IT Client Support Analyst to join its Information Technology team. The position starts in December 2026 and lasts through April 2027. The analyst responds to support requests from CLA clients and internal CLA members, troubleshoots basic login and application navigation issues, and records and tracks requests in an incident management database. The role calls for strong interpersonal, verbal, and written communication skills, problem-solving ability, sound judgment, integrity, dependability, urgency, and a results-oriented approach. The analyst must be able to work independently and collaboratively, sharing support experiences and issues.

Requirements

• At least 1 year of experience working in customer service and providing IT support.
• High school diploma or equivalent.
• Excellent interpersonal skills and the ability to communicate at all levels.
• Strong problem-solving and creative skills, with the ability to exercise sound judgment.
• Integrity and dependability, with a strong sense of urgency and results orientation.
• Strong verbal and written communication skills.
• Strong customer service skills.

Responsibilities

• Respond to chat support requests from CLA clients and internal CLA members.
• Troubleshoot and resolve basic login and application navigation issues.
• Log detailed activities and track requests using an incident management database.
• Work independently and as part of a team, sharing support experiences and issues.
• Cultivate a working knowledge of the IT ticketing system and chat support.

Benefits

• Health benefits.
• Dental benefits.
• Vision benefits.
• 401(k).
• Other comprehensive benefit options.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED