Seasonal IT Client Support Analyst

CliftonLarsonAllen•Atlanta, GA

About The Position

CLA is seeking a Seasonal IT Client Support Analyst to join its Information Technology team. This role provides chat-based support to CLA clients and internal members, resolving basic login and application navigation issues. The analyst records detailed activity and tracks requests in an incident management database, while developing working knowledge of the IT ticketing system and chat support. The position starts in December 2026 and lasts through April 2027. Success in the role calls for strong interpersonal and communication skills, problem-solving ability, sound judgment, integrity, dependability, urgency, and a results-oriented approach.

Requirements

At least 1 year of experience working in customer service and providing IT support.
High school diploma or equivalent.
Excellent interpersonal skills and the ability to communicate at all levels.
Strong problem-solving and creative skills, with the ability to exercise sound judgment.
High level of integrity and dependability, with a strong sense of urgency and results orientation.

Responsibilities

Respond to chat support requests from CLA clients and internal CLA members.
Troubleshoot and resolve basic login and application navigation issues.
Log detailed activities and track requests using an incident management database.
Work independently and collaboratively, sharing support experiences and issues.
Cultivate working knowledge of the IT ticketing system and chat support.
Demonstrate strong verbal and written communication and customer service skills.