Supply Chain Specialist Jobs

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Supply Chain Specialist

FreudenbergDurham, NC

About The Position

Working at Freudenberg: We will wow your world!

Requirements

  • Bachelor’s degree in Business, Supply Chain Management, or related field
  • 3-5 years of relevant experience in a customer service or administrative role
  • Proficiency in data entry with Excel and ERP systems (experience with SAP preferred) for order processing, pri cing management, and inventory control.
  • Ability to work independently, make decisions under stress, and identify opportunities to streamline customer service processes.

Responsibilities

  • Order Processing & Data Management : Receive and verify customer orders, pricing, freight terms, and credit terms. Enter and manage orders in SAP, ensuring timely and accurate data handling.
  • Customer Service & Relationship Building : Act as the company’s representative for customer inquiries about stock levels, shipment schedules, product pricing, and non-technical product support to maintain strong partnerships and adherence to SLAs.
  • Inventory & Demand Management : Collaborate with production planners to set and confirm ship dates for customer orders; monitor backorders, aged inventory, and release of held lots to fulfill pending orders.
  • Sales Support : Support sales initiatives with price analysis and adjustments; assist in setting up new customer profiles in ERP, verifying tax statuses, and coordinating credit applications with Accounting.
  • Quality & Compliance : Adhere to ISO9001 / TS16949 / IATF16949 and internal standards by ensuring accurate, up-to-date records and participating in efforts to minimize Customer Complaint Records (CCRs).
  • Performance Tracking & Reporting : Monitor and report on performance indicators including order accuracy, on-time shipment rates, and compliance with ISO procedures to ensure continuous improvement.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Number of Employees

5,001-10,000 employees

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