Supply Chain Specialist

TA Dispatch•Indianapolis, IN

2d•Onsite

About The Position

The Supply Chain Specialist manages assigned customer accounts and daily transportation requirements, supporting customer satisfaction, retention, shipment coordination, and account growth. The role works closely with Carrier Sales, Operations, and other TA Services business units to secure transportation capacity, coordinate pricing, address shipment issues, and develop solutions for customers. This is a full-time position scheduled Monday through Friday, 10:00 a.m. to 7:00 p.m., with flexibility to support customer needs as required. Occasional travel for customer visits or strategic meetings may be required. The work takes place in a fast-paced, team-oriented office setting and involves frequent communication and management of multiple requests, shipments, deadlines, and priorities. The position pays $24 per hour. Benefits include paid time off and vacation accrual, medical, dental, vision, life and disability insurance, Doc-On-Demand, tuition reimbursement, a paid volunteer day, and an Employee Assistance Program.

Requirements

Bachelor's degree or equivalent relevant experience.
Understanding of freight operations, transportation pricing, carrier capacity, and shipment coordination.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Ability to coordinate multiple shipments and customer requirements while maintaining accuracy and service quality.
Self-motivated and accountable, with ownership of customer relationships, responsibilities, and results.
Customer-focused, organized, detail-oriented, proactive in solving problems, results-driven, and collaborative in communication.

Nice To Haves

Relevant transportation, logistics, business, or related education.
Experience in transportation, logistics, or third-party logistics (3PL).
Experience in account management, customer service, sales, or another customer-facing role.
Experience using a Transportation Management System (TMS).
Bilingual English/Spanish communication skills, with the ability to communicate effectively with customers and business partners in both languages.

Responsibilities

Manage assigned customer accounts by building relationships, understanding transportation needs, and maintaining customer satisfaction and retention.
Coordinate daily transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication.
Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges.
Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions.
Collaborate with Carrier Sales, Operations, and other TA Services business units to develop customer solutions.