Supervisor Jobs

About The Position

Requirements

• Previous supervisory experience
• Previous experience in Front Desk environment in the hotel industry
• May be required to hold a current TABC (TX) or RVSP (LA) certification.

Responsibilities

• Lead and support front desk agents during shifts, ensuring smooth operations.
• Train new team members and provide ongoing coaching and feedback.
• Monitor guest check-ins, check-outs, and reservation processes.
• Resolve guest issues promptly and professionally, escalating when necessary.
• Ensure accurate billing and cashiering procedures.
• Collaborate with housekeeping and other departments to meet guest needs.
• Maintain a clean, organized, and welcoming front desk environment.
• Assist with scheduling and shift coverage as needed.
• Oversee, guide, and train all front office employees and report any achievements and/or deficiencies to the Front Office Manager, Guest Service Manager, or GM. No discipline or management responsibilities.