Commercial Casualty Supervisor, Complex Claims - Remote

CSAA Insurance Group, a AAA Insurer • Washington, NV

1d • $110,700 - $147,500 • Remote

About The Position

Mobilitas is hiring a remote Commercial Casualty Supervisor, Complex Claims to supervise complex first- and third-party auto and commercial injury claims, including litigation files ranging from minor to complex. The supervisor oversees claims across multiple states virtually, evaluates coverage questions and approval decisions, and provides guidance and settlement authority for cases that exceed representatives’ authority. The role may also manage a First Notice of Loss injury queue and serve as a claims liaison in partner states, developing and maintaining relationships with partner clubs.

The position leads claims operations, employee performance and development, claims procedures, and casualty litigation oversight. It involves managing workflow, staffing and resources; ensuring service, quality and regulatory standards; guiding adjusters; overseeing investigations and claim resolutions; and coordinating with internal and external counsel, customers, brokers, and cross-functional partners. The supervisor helps build a collaborative and inclusive team culture, translates enterprise priorities for the team, and travels as needed for meetings. The role is remote within the United States, excluding Hawaii and Alaska, with a remote-first flexible workplace.

The national average salary range is $110,700–$123,000. The starting range across hiring states is $110,700–$147,500, with location-based pay; the Colorado range is $110,700–$135,400. The role is eligible for a company-wide annual discretionary bonus of up to 12% of eligible pay. Mobilitas does not provide visa sponsorship, and applicants must be authorized to work indefinitely in the United States.

Requirements

• At least 5 years of experience in progressively responsible professional and/or supervisory positions within a claims environment.
• At least 7 years of complex claims experience.
• Demonstrated technical expertise handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High school diploma or GED, or 3 years of customer service experience in a virtual environment using internet, phone, and chat features.
• Must hold adjuster licenses for all applicable states or obtain the required licenses within 90 days of filling the position as a condition of employment.
• Must be authorized to work indefinitely in the United States; visa sponsorship and future immigration support are not available.

Nice To Haves

• Bachelor’s degree (BA/BS) in a related field.
• Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims.
• Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.

Responsibilities

• Oversee the investigation, evaluation, negotiation, and resolution of claims while managing workflow and meeting departmental standards.
• Provide adjusters with technical guidance and review claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
• Direct daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts and operations of up to seven days per week.
• Establish and monitor employee performance goals, departmental objectives, and service standards.
• Monitor claims quality and customer service through file reviews, Quality Assurance Reports (QARs), surveys, and feedback; identify improvement opportunities.
• Ensure compliance with organizational policies, operating procedures, safety standards, and Department of Insurance regulations, and communicate and implement changes.
• Participate in specialty Committee Review Processes and facilitate meetings supporting claims decisions and departmental operations.
• Recommend improvements to operational plans, processes, and resource utilization.
• Support recruitment, interviewing, hiring decisions, budget planning, and oversight of internal and external resources.
• Collaborate with cross-functional teams and serve as a claims liaison for commercial customers and brokers, maintaining business relationships.
• Identify employee training needs and coordinate development opportunities.
• Coach, mentor, provide feedback to, and recognize employees to support their growth and performance.
• Manage employee performance through evaluations and appraisals, and make recommendations concerning compensation, promotions, and terminations.
• Communicate and enforce policies and procedures, including counseling, disciplinary measures, and corrective actions in partnership with management and Human Resources.
• Oversee claim investigations and resolutions and make coverage determinations on simple to complex matters.
• Ensure compliance with Commercial Auto claims procedures, company policies, and Department of Insurance regulations across multiple states.
• Oversee timely investigation and resolution of Department of Insurance, company, and customer complaints.
• Oversee internal and external counsel performance, defense costs, legal billing, and fee arrangements.
• Manage client communications and collaboration on litigation matters, aligning on resolution strategies.
• Monitor and report extra-contractual case status to internal and external Executive Committees.
• Create a collaborative, inclusive, and psychologically safe environment that fosters trust and empowers team members.
• Support company culture through activities such as employee resource groups, mentoring, volunteering, and cross-functional projects.
• Translate enterprise strategy and priorities for team members and demonstrate an ownership mindset beyond the team’s immediate area.
• Travel as needed for enterprise, divisional, team, and other in-person meetings.
• Meet business needs, which may include investing extra time and helping other teams.

Benefits

• Total compensation package
• Annual bonus eligibility for most roles; this position offers an opportunity for a company-wide discretionary annual bonus of up to 12% of eligible pay
• 401(k) with company match
• Career growth and development opportunities through leaders and mentors
• Remote-first flexible workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED