Venue Guest Experience - Variable Supervisor
About The Position
Live Nation’s Venue Nation is seeking an Employee & Guest Experience Supervisor for the Hollywood Palladium. This role administers corporate and venue-designed initiatives that support employee engagement and recognition, as well as guest-service initiatives. The supervisor helps foster a service-oriented venue culture and memorable fan experiences, coordinates employee communications and appreciation efforts, supports staff training, and uses reports to identify service improvements. The role works with venue leadership on budgets, needs, and ongoing support, and may also manage other on-site programs for guests or employees.
Requirements
- Natural interest in helping others and a strong service orientation.
- Passion for delivering engaging and memorable fan experiences.
- Ability to maintain composure and organization in a hectic, loud environment.
- Flexibility and a one-team approach to tasks.
- Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and Canva.
- Positive outlook and strong communication skills, including public speaking or meeting facilitation, and ability to engage others.
- Strong problem-solving skills and demonstrated ability to find creative, viable solutions.
- 1–3+ years of work experience in a comparable role.
- Ability to perform constant physical activity, including walking, climbing stairs, lifting, and carrying equipment.
- Ability to lift 30 lbs. using proper lifting techniques.
Responsibilities
- Plan, coordinate, and implement employee-engagement and guest-service communications, including newsletters and day-of-show information sheets.
- Maintain the employee break area and coordinate show-day care elements that improve the work experience and remove hassles.
- Plan and facilitate ongoing employee appreciation efforts and events.
- Administer the employee recognition program and develop individual and group recognition approaches; promote a one-crew culture by recognizing service achievements.
- Lead service-focused employee training systems and help facilitate large-scale on-site staff training with venue leaders.
- Work with Department Managers and Supervisors to ensure service standards for Safety, Care, Encore, and Efficiency are communicated at pre-event meetings, demonstrated during shows, and incorporated into end-of-night practices.
- Develop fan-focused initiatives for service recovery, surprise and delight, and guest milestones.
- Complete and manage assigned day-of-show and post-show reports, help manage the guest-service experience platform, and analyze venue service reports.
- Create action plans for service improvements and opportunities in partnership with the General Manager and regional lead.
- Coordinate with venue leadership on budgets, needs, and ongoing support; identify opportunities to remove event-day hassles for fans and employees.
- Manage implementation and maintenance of other guest-facing or employee on-site programs as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
