Guest Experience Supervisor

Dash In • La Plata, MD

9d • $18 - $20

About The Position

Dash In, a division of the Wills Group family, is seeking a Guest Experience Supervisor to help lead the front-of-house team. The supervisor collaborates with the Guest Experience Manager and Store Manager to build and train a high-performing team, support smooth operations, and ensure associates have the tools and resources to deliver outstanding guest experiences. The role includes interacting with guests, supporting efficient service, monitoring customer flow, maintaining Dash In brand standards, communicating ordering and inventory needs, and completing assigned tasks.

Requirements

• At least 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED.
• Ability to multitask and solve problems effectively.
• Comfort using technology, including POS software.
• Strong focus on exceptional guest experiences and excellent people skills.

Nice To Haves

• Active ServSafe Certification.

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide the team with tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests and promptly address their questions and concerns.
• Support associates in meeting guest needs efficiently and maintaining a no-wait experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In brand standards for guest engagement, cleanliness, safety, and operational adherence.
• Communicate ordering and inventory needs to the Guest Experience Manager.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Benefits

• Paid vacation, sick, and personal leave, plus paid holidays.
• Two paid community service days each year.
• Paid parental leave.
• Tuition reimbursement, development programs, and certificate program assistance.
• 401(k) with employer-matched contributions and financial planning assistance.
• Affordable medical, dental, and vision plans, with an option for a health savings account.
• Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career advancement opportunities in the Mid-Atlantic Region.
• Discounts on coffee, fountain beverages, fresh food at Dash In corporate stores, and monthly car wash memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED