Guest Experience Supervisor

Nexdine • Goshen, IN

8d

About The Position

The Guest Experience Supervisor oversees, delivers, and executes the Guest Experience, reporting to the General Manager or Chef. The role assists with managing staff and other assigned tasks, provides exemplary customer service, and oversees the final presentation of food and service to ensure client satisfaction. This part-time position is based in Goshen, Indiana, with a schedule of 11:00 a.m. to 7:30 p.m. The listed hourly pay rate is $16.00–$18.00; pay is weekly by direct deposit.

The supervisor provides oversight of daily dining services and may assist with food purchasing, inventory, event planning and execution, menu writing, food production, scheduling, financial recordkeeping, and maintaining vendor relationships. The role may instruct, train, and supervise cooks, servers, and utility workers. Work takes place in kitchen and office environments and involves operating kitchen and office equipment.

Requirements

• High school diploma or equivalent.
• One to three years of experience in a similar position.
• ServSafe Certification.
• Choke Safety Certification.
• Allergen Awareness Certification.
• Leadership, teamwork, communication, customer/client focus, ability to work under pressure, and scheduling skills.
• Ability to meet the role’s physical demands, including standing for long periods and sitting, reaching, bending, kneeling, stooping, climbing, pushing, pulling, and lifting items weighing 40 pounds or less.
• Ability to use kitchen and office equipment and follow written and oral instructions and procedures.

Nice To Haves

• Specialized training in catering.
• Culinary school certificate or degree.
• Microsoft Office Suite.

Responsibilities

• Oversee daily dining services to support client and customer satisfaction.
• Inspect supplies, equipment, and work areas for compliance with standards, and arrange equipment purchases or repairs as needed.
• Build and maintain a working schedule covering at least two weeks, with at least three weeks posted.
• Purchase food and other supplies as needed and ensure quality control practices for receiving products.
• Maintain vendor relationships as needed.
• Assist in determining staffing requirements and scheduling staff to ensure timely service delivery.
• Maintain company standards for safety, food handling, sanitation, uniforms, and productivity.
• Assist with event menu writing and cost control using appropriate recipes and costing measures in conjunction with the Chef Manager or Chef.
• Assist with food production as needed.
• Assist in planning, executing, and coordinating events according to client standards with the Chef Manager or Chef.
• Set up and break down catering events, including seating arrangements, decorations, and food displays.
• Supervise staff during event execution.
• Meet with prospective clients as needed to review event requirements, including menus, setup and breakdown, and scheduling.
• Follow budgetary guidelines determined by the Chef Manager or Chef.
• Record production or operational data on specified forms.
• Compile and maintain records of food use and expenditures.
• Assist with financial recordkeeping for all aspects of operations and inventory management as needed.
• Instruct, train, and supervise cooks, servers, and utility workers in food preparation, cooking, garnishing, presentation, and service as needed.
• Provide attentive, approachable customer service, including greeting and thanking customers.
• Perform other assigned duties and responsibilities.

Benefits

• Health, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan.
• Paid time off, including vacation, holiday, and sick time.
• Employee Assistance Program (EAP).
• Career growth opportunities.
• Employee perks and rewards.
• Generous compensation and benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED