Guest Experience Supervisor
About The Position
The Guest Experience Supervisor oversees, delivers, and executes the Guest Experience, reporting to the General Manager or Chef. The role assists with managing staff and other assigned tasks, provides exemplary customer service, and oversees the final presentation of food and service to ensure client satisfaction. The position is full-time in Goshen, Indiana, with a schedule of 11:00 a.m. to 7:30 p.m. and an hourly pay rate of $16.00–$18.00, paid weekly by direct deposit. The supervisor supports daily dining operations, staff scheduling, food and supply quality control, safety and sanitation standards, food production, and event planning and execution. The role also assists with operational and financial recordkeeping, budget adherence, inventory management, and training and supervising unit employees as needed.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in a similar position.
- Specialized training in catering.
- Leadership, teamwork, communication, customer/client focus, ability to work under pressure, and scheduling skills.
- ServSafe Certification.
- Choke Safety Certification.
- Allergen Awareness Certification.
Nice To Haves
- Culinary school certificate or degree.
- Microsoft Office Suite.
Responsibilities
- Oversee daily dining services to ensure client and customer satisfaction.
- Inspect supplies, equipment, and work areas for compliance with standards and arrange equipment purchases or repairs as needed.
- Build and maintain a working schedule at least two weeks ahead, with at least three weeks posted.
- Purchase food or other supplies as needed, maintain quality control for product receiving, and potentially maintain vendor relationships.
- Assist in determining staffing requirements and scheduling staff for timely service delivery.
- Maintain company standards for safety, food handling, sanitation, uniforms, and productivity.
- Assist with event menu writing and food-cost control using appropriate recipes and costing measures with the Chef Manager or Chef.
- Assist with food production as needed.
- Assist with planning, executing, and coordinating events according to client standards with the Chef Manager or Chef.
- Assist with catering-event setup and breakdown, including seating arrangements, decorations, and food displays, and supervise staff during events.
- Potentially meet with prospective clients to review event requirements, including menus, setup and breakdown, and scheduling.
- Adhere to budget guidelines established by the Chef Manager or Chef.
- Record operational or production data and maintain records of food use and expenditures.
- Assist with financial recordkeeping for all aspects of operations.
- Assist with inventory management as needed.
- Potentially instruct, train, and supervise cooks, servers, and utility workers in food preparation, cooking, presentation, and service.
- Provide attentive and approachable customer service, including greeting and thanking customers.
- Perform other duties and responsibilities as assigned.
Benefits
- Health, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) savings plan.
- Paid vacation, holidays, and sick time.
- Employee Assistance Program (EAP).
- Career growth opportunities.
- Employee perks and rewards.
- Generous compensation and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
