Guest Experience Supervisor
About The Position
The Guest Experience Supervisor oversees the delivery and execution of the Guest Experience, reporting to the General Manager or Chef. The role assists with managing staff and other assigned tasks, provides exemplary customer service, and oversees food presentation and service to ensure client satisfaction. This position oversees daily dining services, supports staffing and scheduling, and helps maintain standards for safety, food handling, sanitation, uniforms, and productivity. It may involve purchasing supplies, maintaining vendor relationships, assisting with menu planning and cost control, food production, and coordinating catering events. The supervisor also supports budget adherence, operational and financial recordkeeping, inventory management, and training and supervision of kitchen and service staff. The position is part-time, scheduled from 11:00 a.m. to 7:30 p.m., and is based in Goshen, Indiana. Work takes place in kitchen and office environments.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in a similar position.
- Specialized training in catering.
- ServSafe Certification.
- Choke Safety Certification.
- Allergen Awareness Certification.
- Leadership, teamwork, communication proficiency, customer/client focus, ability to work under pressure, and scheduling skills.
Nice To Haves
- Culinary school certificate or degree.
- Microsoft Office Suite.
Responsibilities
- Oversee daily dining services to ensure client and customer satisfaction.
- Inspect supplies, equipment, and work areas for compliance with established standards; arrange equipment purchases or repairs as needed.
- Build and maintain a working schedule at least two weeks ahead, with schedules posted at least three weeks in advance.
- Purchase food or other supplies as needed, ensure receiving quality-control practices, and maintain vendor relationships as applicable.
- Assist with determining staffing needs and scheduling to ensure timely service delivery.
- Maintain company standards for safety, food handling, sanitation, uniforms, and productivity.
- Assist with event menu writing and cost control using appropriate recipes and costing measures, in conjunction with the Chef Manager or Chef.
- Assist with food production as needed.
- Assist with planning, execution, and coordination of events according to client standards, in conjunction with the Chef Manager or Chef.
- Assist with catering event setup and breakdown, including seating arrangements, decorations, and food displays; supervise staff during events.
- Meet with prospective clients as needed to review event requirements, including menus, setup and breakdown, and scheduling.
- Adhere to budgetary guidelines set by the Chef Manager or Chef.
- Record operational or production data and maintain records of food use and expenditures.
- Assist with financial recordkeeping for all aspects of operations.
- Assist with inventory management as needed.
- Instruct, train, and supervise cooks, servers, and utility workers in food preparation, cooking, garnishing, presentation, and service as needed.
- Provide attentive, approachable customer service, including greeting and thanking customers.
- Perform other duties and responsibilities as assigned.
Benefits
- Health, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) savings plan.
- Paid vacation, holiday, and sick time.
- Employee Assistance Program (EAP).
- Career growth opportunities.
- Employee perks and rewards.
- Generous compensation and benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
