OCONUS)

RTX•Tucson, AZ

1d•$86,800 - $165,200•Hybrid

About The Position

Raytheon is seeking a Field Service Supervisor to lead and manage deployed Field Service Representatives (FSRs) in an OCONUS environment. The supervisor oversees daily operations, ensures program compliance, and serves as the primary point of contact for internal management and the government customer. The role is based in McKinney, Texas, or Tucson, Arizona, with participation in offsite locations. It follows a six-month CONUS / six-month OCONUS schedule. During CONUS periods, the supervisor participates in test events and refresher training and remains responsible for team members both CONUS and OCONUS. Relocation assistance is not available. Employment is contingent on meeting medical requirements for overseas assignments, including a comprehensive post-offer medical examination. The position requires willingness and ability to travel, potentially with little notice, to locations with harsh living conditions or hostile work environments.

Requirements

Typically, a bachelor’s degree and at least 5 years of relevant experience, or an advanced degree in a related field and at least 3 years of experience.
Proven experience managing teams in a field engineering or technical environment.
Strong problem-solving skills and ability to resolve technical and operational challenges.
Excellent communication and interpersonal skills for interacting with internal teams, external customers, and Field Engineering leadership.
Ability to plan, organize, and oversee multiple responsibilities in a dynamic and potentially high-stress environment.
Familiarity with government programs, compliance requirements, and OCONUS operations.
Experience coordinating logistics and travel in OCONUS environments.
Knowledge of government reporting and compliance processes.
Active and transferable U.S. government-issued Secret security clearance required before the start date; an active, existing clearance is required on day one.
U.S. citizenship, as only U.S. citizens are eligible for the required security clearance.
Willingness and ability to travel to potentially harsh or hostile environments, sometimes with little notification.
Ability to meet medical requirements for overseas assignments, including a comprehensive post-offer medical examination.

Nice To Haves

Additional years of experience may be considered in lieu of a degree.
Proven experience coordinating logistics and travel in OCONUS environments.
Strong knowledge of government reporting requirements and compliance processes.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant computer applications.
Ability to take initiative, manage time effectively, and align priorities with operational goals.
Exceptional technical writing abilities and strong oral communication skills.
Knowledge of procedures for handling and safeguarding sensitive information.

Responsibilities

Supervise and guide deployed FSRs’ daily activities to maintain workflow and productivity and resolve technical and operational challenges.
Provide input on hiring, firing, promotion, performance, and rewards decisions for direct reports.
Set and execute daily operational goals, review FSR performance for accuracy, and ensure adherence to program requirements, policies, and procedures.
Troubleshoot technical issues and provide solutions.
Represent the team on site to the customer and respond promptly to customer needs and requests.
Deliver daily equipment and personnel status reports to internal management and government customers.
Represent the team in meetings when required.
Review and archive work orders and trouble tickets.
Ensure compliance with program guidelines for maintenance and inventory and hold employees accountable for proper care of government and program property.
Assist with employee entry and exit logistics for the operations theater.
Participate in CONUS test events and refresher training and oversee team members in both CONUS and OCONUS locations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Potential annual short-term and/or long-term incentive compensation, depending on position level and collective-bargaining coverage