Store Director Jobs

About The Position

Requirements

• At least 3 years of experience leading teams in a fast-paced retail or hospitality environment.
• Demonstrated experience building capable, diverse teams and developing managers and team members.
• Experience fostering a people-first, engaging, welcoming, and inclusive employee culture.
• Ability to communicate on an ongoing, clear, and structured basis to promote transparency, accountability, and understanding of expectations.
• Ability to motivate and inspire teams and maintain strong engagement and morale.
• Ability to demonstrate empathy while driving action.
• Willingness to be hands-on and step in when needed.
• Track record of delivering measurable financial, operational, and customer experience results.
• Ability to make difficult tradeoffs while balancing short- and long-term objectives.
• Passion for building exceptional, detail-oriented customer and employee experiences.
• Passion for beauty as a means of connection and personal expression, and enthusiasm for experiences that celebrate individual beauty journeys.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Highly skilled in defining and executing operational efficiencies.
• Experience in a scaling or startup environment and testing new experiential concepts in a customer-facing environment.

Responsibilities

• Lead, inspire, and develop the store team while fostering a people-first culture rooted in authenticity, integrity, inclusion, equity, and empathy.
• Model and coach the company’s mission, vision, values, and product philosophy.
• Partner with the store leadership team and HR Generalist on inclusive talent acquisition and maintaining a continuous candidate pipeline.
• Provide frequent coaching, feedback, recognition, and encouragement to develop team members and managers.
• Support an inclusive workplace and uphold the Code of Conduct and standards prohibiting discrimination, harassment, bullying, and intimidation.
• Promote clear, open communication and support recognition initiatives in partnership with the HR Generalist.
• Coach the team to facilitate customer-led product discovery and memorable customer experiences.
• Drive completion of training initiatives and identify development opportunities aligned with core competencies and performance expectations.
• Maintain service standards and accountability through a consistent floor presence and ongoing constructive feedback.
• Support the testing and implementation of customer experience initiatives with headquarters teams.
• Identify customer trends and requests, communicate them to the Store Director and corporate partners, and monitor customer feedback to inform experience strategies.
• Spend at least 60% of the week on the sales floor and work at least 3–4 Manager on Duty shifts per week.
• Analyze business results with the Store Director and identify strategies to improve store operations and performance.
• Create team schedules that support the customer experience and meet payroll targets.
• Develop expertise in an assigned Division of Responsibility, champion it, and execute initiatives that improve operational efficiency and business results.
• Participate in store budget management and help ensure operational procedures support customer, team, business, and compliance goals.
• Deliver the company’s retail experience philosophy by prioritizing customer experience and supporting resulting operational and financial performance.