Store Director

Albertsons Companies • San Leandro, CA

3d • $90,100 - $125,000

About The Position

The Store Director is responsible for the day-to-day and overall operation of a retail grocery store, including store performance, cash and inventory controls, security, customer service, and staff management. The role makes store-level decisions on hiring, training, disciplinary action, and scheduling. The Company expects the Store Director to spend more than half of their time directing others, managing the enterprise, and performing activities directly related to those duties; anyone needing support in these areas should inform their District Manager and/or Human Resources for additional training.

The Store Director oversees sales and labor performance, product placement and displays, ordering and in-stock conditions, store maintenance, cleanliness, safety, sanitation, cash handling, and accounting. The role ensures compliance with applicable laws, company policies, and procedures, and works to provide excellent customer service. The Store Director hires, trains, develops, evaluates, and manages employees, resolves customer and employee complaints, and maintains effective relationships with employees, peers, supervisors, suppliers, customers, and union officials when applicable.

This is a fast-paced store environment. Holiday, evening, and weekend work may be required. Travel is not required. The Northern California Market office is in Pleasanton, California, and supports stores across northern California, northwestern Nevada, and Hawaii; the posting does not specify the Store Director's individual work location.

Requirements

• High school diploma or equivalent required.
• Retail grocery experience required.
• Either three years of Store Manager experience managing a department or team within a multi-department operation in retail, hospitality, or service, or five or more years of retail or managerial experience in an Assistant Manager capacity.
• Strong planning and organizational skills.
• Strong math and analytical skills.
• Demonstrated customer service and supervisory skills or related experience.
• Strong understanding of overall retail store operations.
• Strong verbal and written leadership and communication skills.
• Computer literacy.
• Ability to make sound decisions while working under time constraints.
• Ability to get along with others.
• Ability to sit, stand, or walk for extended periods; reach, lift, stack, and maneuver objects weighing up to approximately 55 pounds; and perform stooping, bending, twisting, and reaching as needed.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage the overall operation of a retail grocery store, including performance, cash, inventory, security, customer service, and staff.
• Track and analyze store performance, forecast weekly and daily sales goals, and take action to meet or exceed established goals.
• Communicate sales goals, department performance, and sales opportunities to staff.
• Forecast, schedule, and monitor labor in line with sales, productivity guidelines, and wage budgets; develop action plans for cost-control issues.
• Develop and direct strategies to improve product placement and store appearance.
• Manage display accuracy and promotional execution, and ensure products are properly displayed and ordered to maintain in-stock conditions.
• Manage store maintenance, cleanliness, safety, and sanitation.
• Oversee cash handling and accounting, and ensure the store is secured.
• Prioritize, plan, and coordinate work activities and manage time and resources to meet objectives on time.
• Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection, and timely and accurate wage payment.
• Promote customer satisfaction by ensuring employees provide superior service through best practices, training, and coaching.
• Handle customer and employee complaints and make decisions to resolve them in the best possible manner for the customer or employee and the business.
• Select, train, develop, and manage the performance of store employees; recommend hiring and disciplinary action, up to and including termination.
• Set performance expectations, give constructive feedback and encouragement, and provide developmental assignments.
• Maintain appropriate professional relationships with union officials and ensure compliance with collective bargaining agreements, if applicable.
• Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, including when handling complex or difficult situations.
• Motivate employees toward common objectives and model company policies and procedures and a positive attitude.
• Ensure the store is staffed to meet labor and sales goals and customer needs; take a proactive approach to hiring and staffing.
• Make final hiring decisions, conduct interviews, and meet with prospective employees.
• Ensure new hires understand policies and procedures and receive required training; evaluate new hires, provide feedback, and decide whether they pass the probationary period.
• Internal applicants must pass the Store Director Selection (SDS) interview process before placement.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday through Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including medical, dental, vision, and 401(k).
• Paid time off, including vacation, holidays, and sick leave, subject to eligibility.
• Training, career growth, and development support.
• Associates may be eligible for a quarterly bonus.
• Benefits may include disability and life insurance, paid sick time, PTO or vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits such as a pension and/or 401(k), subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED