Store Director

JCrew • Miami, FL

12d

About The Position

As the Store Director, you are accountable for every aspect of retail store performance. You ensure the store drives a profitable business while building genuine customer connections that encourage loyalty and maintaining efficient operations. You hire new talent and train and develop the existing team so everyone can contribute to their highest potential. You foster an inclusive work environment in which associates share a vision for driving the business and feel a sense of belonging.

The role leads the team and the business, creates exceptional customer experiences, manages store operations and technology, and builds a diverse team that reflects the communities served. The Store Director partners with the District Manager and management team, keeps the team focused on goals and customer service, and provides feedback to business partners about product assortment and visual merchandising.

The role requires at least five years of full-time retail management experience. Current Store Director experience is a plus. Scheduling flexibility is required, including nights, weekends, and holidays. The job includes physical demands such as bending, reaching, stretching, and lifting, carrying, or moving at least 40 pounds (18 kilos).

Requirements

• At least 5 years of full-time retail management experience.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, with strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for product; lift, carry, and move at least 40 pounds (18 kilos).

Nice To Haves

• Current Store Director experience.

Responsibilities

• Lead the team and drive the business while maintaining a meaningful connection to the brand and maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns; lead the team in executing service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop talent to build a diverse team that reflects the communities served.
• Partner with the District Manager and management team to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager and relevant business partners to influence product assortment and in-store visual merchandising.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed