Store Director

Albertsons Companies • Zephyr Cove, NV

11d

About The Position

The Store Director is responsible for the day-to-day operations and overall performance of a retail grocery store, including its employees. The role makes store-level decisions about hiring, training, discipline, and scheduling, and is expected to spend more than half of its time directing others, managing the enterprise, and performing closely related activities. The Store Director should inform the District Manager and/or Human Resources if additional training is needed.

The Store Director oversees store performance, cash, inventory, security, customer service, staffing, and compliance with applicable laws and company policies. The position plans and monitors sales and labor, improves product placement and presentation, maintains in-stock conditions, and addresses store maintenance, cleanliness, safety, and sanitation. It also leads employee development and performance management, handles customer and employee complaints, and maintains effective working relationships with employees, peers, supervisors, suppliers, customers, and union officials where applicable.

This is a fast-paced retail environment. Holiday, evening, and weekend work may be required. The Northern California Market office is in Pleasanton, California, and supports 285 stores across northern California, northwestern Nevada, and Hawaii; the posting does not specify the Store Director’s individual work location.

Requirements

• High school diploma or equivalent required.
• Three years of Store Manager experience managing a department or team within a multi-department operation in retail, hospitality, or service; alternatively, five or more years of retail or managerial experience in an Assistant Manager capacity.
• Retail grocery experience required.
• Strong planning and organizational skills.
• Strong math and analytical skills.
• Demonstrated customer service and supervisory skills or related experience.
• Strong understanding of overall retail store operations.
• Strong verbal and written leadership and communication skills.
• Computer literacy.
• Ability to make quality decisions under time constraints.
• Ability to get along with others.
• Ability to sit, stand, or walk for extended periods; reach, lift, stack, and maneuver objects weighing up to approximately 55 pounds; and perform stooping, bending, and twisting as required.
• Internal applicants must pass the Store Director Selection (SDS) interview process before placement.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage overall operation of a retail grocery store, including store performance, cash control, inventory, security, customer service, and staff.
• Track and analyze store performance; forecast daily and weekly sales goals and take action to meet or exceed them.
• Communicate sales goals, department performance, and sales opportunities to staff.
• Forecast, schedule, and monitor labor in line with store sales, productivity guidelines, and wage budgets; develop action plans to address cost-control issues.
• Develop and direct strategies to improve product placement and appearance.
• Manage display accuracy and promotional presentation; ensure products are properly displayed and ordered to maintain in-stock conditions.
• Manage store maintenance, cleanliness, safety, and sanitation issues.
• Oversee cash handling and accounting, and ensure the store is secured.
• Prioritize, plan, and coordinate work activities and manage time and resources to meet objectives on time.
• Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws, and timely and accurate wage payments.
• Promote customer satisfaction by ensuring employees provide superior customer service through best practices, training, and coaching.
• Handle customer and employee complaints and make decisions to resolve them in the best interests of the customer or employee and the business.
• Select, train, develop, and manage the performance of store employees, with input from other management personnel; effectively recommend hiring and disciplinary action up to and including termination.
• Provide constructive suggestions and encouragement, set performance expectations, give honest feedback, and identify developmental assignments for others.
• Maintain appropriate professional relationships with union officials and ensure compliance with collective bargaining agreement provisions, if applicable.
• Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, handling complex or difficult situations effectively.
• Motivate others toward common objectives and model company policies and procedures and a positive attitude.
• Ensure the store is properly staffed to meet labor goals, sales goals, and customer needs; proactively identify staffing needs and support an efficient operation.
• Make final hiring decisions, conduct interviews, and meet with prospective employees.
• Ensure new hires understand policies and procedures and receive required training; evaluate new hires, provide feedback, and make final decisions on probationary-period eligibility.

Benefits

• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday through the company’s partnership with Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including medical, dental, vision, and 401(k).
• Paid time off, including vacation, holidays, and sick leave, subject to eligibility.
• Training, career growth, and development support.
• Benefits may include disability and life insurance, sick pay, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus.
• Diverse and inclusive work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED